ONLINE COMMUNITY CONSULTANT POSITION serving non-profits

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Can you think analytically, creatively, and strategically? Do you love social media and online communities? Do you understand the needs and wants of nonprofit organizations? Are you good at learning new software products? Are you a great online marketer? Do you love working in a flexible environment with unlimited opportunities for growth? Do you love having to figure new things out, codifying them into a structured plan, and then executing that plan? Have you run your own blog? Do you have in depth understanding of the Blackbaud suite of products?



If so, we have the perfect job for you! The Online Community Consultant serves as a member of the Small World Labs Community Team.



This role serves as an account and engagement manager for clients using the Small World Labs online community platform. The Online Community Consultant helps our customers effectively deploy, operate, and promote their online community so that it achieves their organization's goals.



See the detailed listing online HERE

 

RESPONSIBILITIES

  • Understand and help develop organizational and online community goals for our nonprofit clients
  • Make strategy, marketing, messaging, social media and community platform configuration recommendations based on these goals, as well as execute on these recommendations
  • Assist with implementing new clients, from initial community goals, schedules, and strategies to the configuration of our platform
  • Manage projects, project schedules, pace, input sessions, and milestones
  • Assist with ongoing community engagement activities, such as multi-channel and social media promotion, content editing and development, creating new community areas, driving participation, and measuring results
  • Coordinate with clients and 3rd party teams, lead status meetings with a high attention to details, develop tasks and action items
  • Communicate effectively and develop strong relationships with clients
  • Become an expert with our online community platform
  • Conduct client training so they understand the full capability of our platform
  • Manage, clarify, verify, and prioritize reported client issues for the Small World Labs support team for your clients. Learn to fix easy ones yourself
  • Identify opportunities for services and revenue-generating solutions to pass to our sales team
  • Work with client CRMs including Luminate Online, BB CRM, TeamRaiser, etc
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