Operations Coordinator / Data Entry in Los Angeles, CA

Anonymous Blackbaud User

A national, nonprofit cancer organization headquartered in Los Angeles, CA is seeking a full time experienced Operations Coordinator.

Operations Coordinator Job Description:

Completes foundation administrative tasks by maintaining office systems and supporting staff. The Operations Coordinator is responsible for all moving parts of our day-to-day operations. They have an innate understanding of customer needs and are at ease interacting with constituents and working to provide delightful customer experiences at every opportunity. They are the forward-facing representative of the foundation and work to ensure that our fundraising events, educational activities and daily tasks run smoothly. 

Operations Coordinator Job Duties:

• Be responsible for all in-coming mail. Enter all donation into our database, generate tax-receipt letters, cross-check donation totals against daily deposit slip and ensure deposits are made in a timely manner. Work with our Database Administrator to assure all donors are properly thanked. Liaison with our Development Coordinator & Founder to track donor stewardship.

• Field all incoming calls and check voicemail. Handle registration questions, register participants over the phone and follow up on any event questions.

• Assemble annual mailings (mail merge, print, and drop off when needed): Spring/Winter magazines, team captain postcards, paperless post invites, thank you cards, donor packets. Be the point-person for all event specific awards and event collateral.

• Maintain, organize and order all office supplies. Maintain postage meter and ensure all mail goes out in a timely fashion. Order promotional items and work with staff on any upcoming ordering needs.

• Compile and order event photo books and keep our event photo walls up to date. Work with staff to organize and maintain digital photo folders.

• Handle all e-store fulfillment and track inventory.

• Assist in the general day-to-day operations. Assist President and Executive Director as needed.

• Attend and assist all annual foundation events: signature fundraising events, educational symposiums and workshops, Meet & Greets, honoree dinners, and local 3^rd Party Events. Tasks may include: event prep and breakdown, goodie bags stuffing, post-event wrap ups, etc.

Key Requirements:

• Microsoft Office Suite, including: Word, Excel, Outlook, PowerPoint, Mail Merge

• Experience with Luminate Online, Raiser's Edge or other donor database systems a big plus. Eagerness to learn these systems like the back of your hand a must.

• Ability to speak directly, clearly, but also compassionately to our constituents and donors. You'll happily jump on the phone to iron out details and make sure they are perfect.

• Excellent writing and verbal communication skills.

• You're dedicated and willing to do whatever it takes to help our team execute flawlessly.

• You think on your feet and are comfortable making quick decisions in high-pressure circumstances. You can juggle multiple tasks at one time and thrive on variety. 

• Empathetic - you have a strong ability to relate to people. Impeccable customer skills, you're willing to go the extra mile to provide an amazing customer experience.

• Self-motivated attitude, you make things happen. Interested in working on projects large and small, you believe that no task is too big and no task is too small.

• You take pride in making things happen quickly and efficiently. Superhuman organizational skills