Unsubscribe link

Blue Carreker

Composed a new email message per usual. Test looks good. Clicked approved and got message back: "Message body does not contain an unsubscribe link"  Isn't this automatic?  If not, where is the check box? 

Kent Gilliam

Blue,

 

The unsubscribe link is not automatically placed in an email. You control where that is to appear. Before any email is approved the system will scan the email to make sure that unsubscribe URL is in your email. Most of the time the person that designs the stationary will include it in there so the people building the body of the email never have to mess with it.

 

Here is the code you can drop into your email stationary to render an unsubscribe link:

 

<a href="http://[short_name].convio.net/site/CO">Unsubscribe</a>

 

Just make sure you add your short name to the URL.

 

Kent

Sara Hoffman

Kent Gilliam:

Blue,

 

The unsubscribe link is not automatically placed in an email. You control where that is to appear. Before any email is approved the system will scan the email to make sure that unsubscribe URL is in your email. Most of the time the person that designs the stationary will include it in there so the people building the body of the email never have to mess with it.

 

Here is the code you can drop into your email stationary to render an unsubscribe link:

 

<a href="http://[short_name].convio.net/site/CO">Unsubscribe</a>

 

Just make sure you add your short name to the URL.

 

Kent

You can also just use [[S38]] to render the unsubscribe link:

 

<a href="[[S38]]">Unsubscribe</a>
or
<a href="[[S38]]">Manage your email subscriptions</a>

Mark Gordon

Sara Hoffman:

You can also just use [[S38]] to render the unsubscribe link:

 

<a href="[[S38]]">Unsubscribe</a>
or
<a href="[[S38]]">Manage your email subscriptions</a>

<p><a href="http://[mysite].convio.net/site/CO">Unsubscribe</a></p> allows me to approve the message,

but using

 

 

<a href="[[S38]]">Unsubscribe</a>

does not work.  Same "no unsubscribe link" message. 

However, I don't know how to get to the unsubscribe link. as CO is a shortcut to nowhere.

 

 

Kent Gilliam

Mark Gordon:

<p><a href="http://[mysite].convio.net/site/CO">Unsubscribe</a></p> allows me to approve the message,

but using

 

 

<a href="[[S38]]">Unsubscribe</a>

does not work.  Same "no unsubscribe link" message. 

However, I don't know how to get to the unsubscribe link. as CO is a shortcut to nowhere.

 

 

Mark,

 

Are you sure you have the unsubscribe in both the HTML and the plain-text versions? You need it in both for the message to allow you to approve it.

Lucas Metherall

Kent Gilliam:

Mark Gordon:

<p><a href="http://[mysite].convio.net/site/CO">Unsubscribe</a></p> allows me to approve the message,

but using

 

 

<a href="[[S38]]">Unsubscribe</a>

does not work.  Same "no unsubscribe link" message. 

However, I don't know how to get to the unsubscribe link. as CO is a shortcut to nowhere.

 

 

 

Mark,

 

Are you sure you have the unsubscribe in both the HTML and the plain-text versions? You need it in both for the message to allow you to approve it.

 

Hi, I copied your HTML code <p><a href="http://[mysite].convio.net/site/CO">Unsubscribe</a></p>  into the stationary, and in the palin text as well, but the message won't approve because apparently there is no unsubscribe, even though in the test emial I sent myself I can see it. Do you know what might be causing this?


Thank you. 

Philip Nawrocki

Hi Lucas,


You can use the following:

http://[[S29:DOMAIN]]/site/CO


No need to update anything. The S29 tag will pull in your domain name and route to the unsubscribe page. You can use this in the HTML and plain-text version.


Thanks,


Phil

Lucas Metherall

Philip Nawrocki:

Hi Lucas,


You can use the following:

http://[[S29:DOMAIN]]/site/CO


No need to update anything. The S29 tag will pull in your domain name and route to the unsubscribe page. You can use this in the HTML and plain-text version.


Thanks,


Phil

Hi Phil, thanks for the tip. I'll be honest though, I don't know what I'm doing. I copy pasted your short code above into the HTML editor of the stationary, and in visual mode it reads | http://Site Information/site/CO 


I'm obviously missing something, can you point me in the right direction? Thank you. 

Philip Nawrocki

All good Lucas.


I thought you were using the Plain-Text Editor. If you use that, you can paste that code in. This also works for the plain-text version of the actual e-mail.(Step 5)


In the WYSIWYG (HTML Version of e-mail), find your unsubscribe copy and highlight it.


Click the 'link' icon. (looks like a chain)


A popup will appear.


Click the Browse Links button and choose Email from the side menu.


Then choose Unsubscribe from the list of choices on the right.


Then click Select. (you shouldnt need to worry about any of the options on this screen)


Then click Insert.


The unsubscribe link should work now.


Let me know if that works for ya.


Phil

Christi Pearson

HI Kent, 

I have come across this same issue on our website and I am unable to verify the unsubsribe link is working. Can you assist? We are getting the " fallback" emails sent to us and it's saying the unsubscribe is corrupted. I'd like to verify the unsubsribe is in fact working. 


Thanks Christi Pearson

Web Developer/CMS Admininstrator 




Philip Nawrocki:

All good Lucas.


I thought you were using the Plain-Text Editor. If you use that, you can paste that code in. This also works for the plain-text version of the actual e-mail.(Step 5)


In the WYSIWYG (HTML Version of e-mail), find your unsubscribe copy and highlight it.


Click the 'link' icon. (looks like a chain)


A popup will appear.


Click the Browse Links button and choose Email from the side menu.


Then choose Unsubscribe from the list of choices on the right.


Then click Select. (you shouldnt need to worry about any of the options on this screen)


Then click Insert.


The unsubscribe link should work now.


Let me know if that works for ya.


Phil

 

Philip Nawrocki

Hi Christi,


Send yourself a test message and click the unsubscribe link. It will take you to the unsubscribe page.


We get those 'a person was trying to unsubscribe from your mailing list' e-mails every so often as well. Usually they are unsubscribed or you can manually unsubscribe them.


Thanks,


Phil