Account Executive (Web) - Toronto, ON

Rosa da Silva

The Cornerstone Group of Companies is a leading North American provider of direct marketing and database management services. Our Clients include non-profit, publishing, consumer and business-to-business organizations. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

CORNERSTONE EMPLOYEE PROFILE

 

Cornerstone's focus on people creates an exceptional corporate culture that is proudly entrepreneurial and encourages innovation and a desire to succeed. We offer a competitive remuneration and benefits package, opportunities for professional development, employee recognition, commitment to diversity and a collegial work atmosphere.  

 

The people who succeed at Cornerstone are those who are bright and highly motivated, who focus on providing exceptional service to our Clients, who communicate effectively, who strive to be the best at what they do and who understand the expectations of a highly professional working environment.

 

All Employees of Cornerstone are also expected to demonstrate strength in our organizational core competencies. They are Client Service, Business Development, Innovation, Efficiency, and Focus on the Team.  At Cornerstone, these competencies are the focus of our recruitment process, reward systems and daily business interactions.

 

POSITION SUMMARY

Our Donation Processing and Fundraising Services unit provides charities throughout <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />
North America with complete online and offline back-end donation processing and database management services, as well as a variety of industry-specific web-based tools, such as online donation processing and special event registration.

 

In an entrepreneurial environment, the successful candidate will demonstrate a strong Client service focus to various high-profile Clients be working closely with their fellow colleagues and by supporting an Account Director in providing superior Client care to ensure that all web requirements and Client expectations are met.

 

DUTIES AND RESPONSIBILITIES

 

1.       Respond to Client inquiries and concerns with respect to online fundraising and product fulfillment solutions.

2.       Responsible for implementation and configuration of enhancements or modifications using proprietary online fundraising tools.

3.       Participate in developing scope documents for any approved changes to Cornerstone's web-based solutions.

4.       Provide Clients with project updates, costs and work-back schedules. 

5.       Participate in high-profile Client presentations and meetings.

6.       Interpret and analyze Client data for performance tracking and data integration purposes.

7.       Perform administrative duties such as reporting, billing preparation and data input.

8.       Become a product expert on both Content Management System (CMS) solutions used by Cornerstone.

9.       Advise Clients on web best practices and ways to improve their online fundraising.

10.   Take on additional duties as required.

 

QUALIFICATIONS, SKILLS AND EXPERIENCE

 

Any combination of the qualifications, skills and experience listed below which provide the required knowledge and attributes for successful performance will be considered.

 

Qualifications

1.       Post-secondary education, preferably in Business Management/Marketing.

2.       Minimum of 1 year work experience in a business environment. 

 

Skills and Experience

1.       Strong verbal and written business communication skills with diverse audiences.

2.       A proven eye for detail, the ability to multi-task, and above average organizational abilities.

3.       Demonstrated web-based skills including HTML, CSS and CMS solutions (preferably Artez or TeamRaiser).

4.       Although not mandatory, experience in a fundraising environment will be considered an asset.

5.       Although not mandatory, knowledge of web design software including basic Photoshop would be considered an asset.

6.       Proficiency in Windows and Office (Word, Excel, Outlook and PowerPoint).