Database Systems and Records Coordinator, Lincoln Park Zoo, Chicago

JOB DESCRIPTION
JOB TITLE: Database Systems and Records Coordinator
DEPARTMENT: Development
REPORTS TO: Assistant Director of Development Services
STATUS: Exempt
GENERAL SUMMARY
Provide information, support and services to advance the fundraising mission of Lincoln Park Zoo. Primary responsibilities include report writing, gift processing and acknowledgment, providing end user training and support, data entry, and ensuring data accuracy and integrity of Raiser's Edge, the zoo's fundraising database. Successful candidates will possess scrupulous attention to detail, strong organizational skills, a commitment to customer service, and the ability to appropriately handle confidential donor information.
ESSENTIAL JOB FUNCTIONS
- Assist in the accurate recording of contributions, pledges, memberships, and other revenue from website, phone, mail orders and on-grounds sales.
- Produce or support verified weekly, monthly, and year-end Membership and Development reports.
- Import and export data as needed for mailing lists, data segmentation, appeal assessments, benchmarking, rating systems, analytical reports, etc.
- Respond to data retrieval requests as directed by the Assistant Director of Development Services, creating reports from Raiser's Edge using RE query and export modules, Crystal Reports, Access, Excel, and/or SQL.
- Conduct training on the use of Raiser's Edge and assist staff in constructing queries and developing report requests.
- Audit and confirm accuracy of gift entry, tracking reports, mailing lists, annual report lists, and other data requests.
- Work with Development staff to ensure acknowledgment letters in RE: Mail are updated quarterly.
- Reconcile gift data with Accounting at month- and year-end.
- Perform regular Raiser's Edge maintenance, copy backups and assist end users with installation, upgrades, and patches.
- Assist with the automation of manual business practices.
- Perform various tasks and other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Strong interpersonal, communication and training skills are essential.
- Ability to work collaboratively with end users to understand their needs and translate their requests into effective queries and reports.
- Understanding of principles and strategies in philanthropy is helpful.
- Demonstrated flexibility in the face of shifting priorities and the ability to perform in a fast-paced environment are essential.
EDUCATION REQUIREMENTS
Bachelor's degree preferred.
PHYSICAL REQUIREMENTS
Ability to work at a computer for extended periods of time is essential.
ADDITIONAL REQUIREMENTS
Available to work special events which may occur outside of regular work schedule as assigned.
TO APPLY
To apply for this position, please send a cover letter, resume and a completed application for employment (available for download at http://www.lpzoo.org/careers) via e-mail it to hrjobs@lpzoo.org.
You may also fax your completed application package to 312-742-2299 or mail it to:
Lincoln Park Zoo
ATTN: Human Resources
P. O. Box 14903
Chicago, IL 60614
Lincoln Park Zoo is firmly committed to recruiting, hiring, and promoting individuals without regard to race, religion, national origin, color, ethnic background, descent or nationality, gender, gender identification, age, sexual preference, marital status, military status, disability, height and weight or any other characteristic protected by law.
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