Donor Services Associate Boston

Beatriz Adrianzen 2

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Reporting to the Director of Development Operations is a member of the Baptist's philanthropy team. S/he is responsible for the recording, receipting, and acknowledgment of all philanthropic gifts to the hospital. Essential Responsibilities

• Responsible for maintaining a cash receipts and controls system based on standard accounting practices.
• Responsible for reconciling all deposits, credit card transactions, lockbox transactions, online giving and cash with the fiscal office. Insures that Fiscal receives all gift information. 
• Oversees all tribute gifts.  Prepares acknowledgment letters and notification letters to family members with the list of people who made gifts in memory/honor of their loved ones.  Determines if template letters are appropriate and other important details involving these sensitive and timely gifts. 
• Responds to inquiries from donors and determines appropriate staff to follow up.
• Responsible for processing and tracking all matching gift forms, credit card transactions, online giving, and in-kind gifts.
• Follows specific procedures related to stock gifts.  Tracks all information related to a stock transaction, fills out form with the information received via phone call from stockbroker, confirms gift value, records and acknowledge gift, and tracks the receipt of the proceeds check.
• Monitors website donations; may participate in the research and redesign of online giving web page and philanthropy website.
• Generates monthly reports and reconciles with other development and fiscal reports.
• Files all correspondence and gift back up with gift batches, as well as a copy to their individual files. 
• Monitors and records all payroll deductions.  Balances monthly totals with the Fiscal Department. 
• Performs data maintenance.
• Other Duties as Necessary.

 Required Attributes

• Experience with computer systems required, including web based applications and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint or Access.
• Ability to communicate clearly and effectively with internal and external customers.
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Ability to work collaboratively in small teams to improve the operations of immediate work group(s) by offering ideas, identifying issues, and respecting team members.
• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.  Ability to remain calm in stressful situations.

 Preferred Attributes 

• Experience with fundraising information systems such as Raiser's Edge.
• Experience in gift processing or development operations.
• Ability to interface with all levels of the community such as management, physicians, faculty, board members, donors, and friends.
• Outstanding interpersonal skills and flexibility that allow for effective collaboration.
• Ability to manage multiple priorities and projects while meeting deadlines.
• Demonstrated initiative and the ability to work independently, as well as part of a team.
• Rigorous attention to detail and keen problem-solving skills.
• High level of discretion in dealing with sensitive and confidential information.

 To Apply