I have a parent who hid their email with Apple when registering their Blackbaud ID, and now cannot log in. This is the error they get: What is the best way to proceed?
We recently migrated to the 'New Single Sign-On (SSO)' implementation of BBID. Everything is working correctly, and users are able to sign in without issues. However, in Entra, we noticed that the app name is displayed as 'Azure SSO' with the ID 'f32d403d-7a8a-4b58-bd56-72b99b735ab6'. This poses a problem when viewing…
I attended the Education & Blackbaud ID Modernization presentation today. Towards the end of the meeting, it was mentioned there was a communication template available. Does anyone have the link?
Hi All, do we know what the users will see once the SSO has been implemented? is it just the Google sign-in pop up or is there another layer besides that?
* I used Microsoft Azure to initiate the Organizational Login - I Create account in MS and then copy info to BB account to initiate new sign in for users. I noticed I have Faculty and Some students that still don't show up as Registered?? Why? * I intend to use the BBID system for the Parents / Families / Guardians - as I…
It looks like any user setup for SSO with status “Awaiting Response" will need to click the “Sign in” button on the BBID Sign Up page to be redirected to your identity provider. I was told this by support. You might find this useful when creating documentation for new staff and students. Unfortunately, I learned this today…
Hi there, I am fairly new to Blackbaud, and I am working on setting up for my school's migration to BBID. It is unclear to me what will happen if we have accounts with the warning “This contact email is already the username for [x]." Do I need to resolve this warning before the migration? If we're using the email as the…
I'm hoping folks have a suggestion or someone at BB will see this and offer some assistance. This is something I brought up to our CSM repeatedly last year as we knew the mandatory switch to BBID was coming and figuring out how to transition was a headache for our environment. Some context: we use Classlink as an SSO and…
Almost all my parents have made the switch to BBID now. The issue is they can't find password reset link. If you click on You get to the old reset page. When you enter email and ask for password it tells you to contact admin instead of linking you to Blackbaud - Forgot password?. Is there a way to fix this?
When our BBID users sign out while using Safari (versions 15.3 and 15.4), the browser window loops endlessly. The looping does not occur in Chrome. It occurs even if the browser history is cleared and Prevent cross-site tracking is turned off. To make it stop, the user must click the “X” in the address bar. Has anyone else…
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