Trouble making a connection with Blackbaud RE NXT

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Josue Morales Urbina
Josue Morales Urbina
Fourth Anniversary Name Dropper Participant Facilitator 1
in SKY Developer General Discussions

Hi,

somehow I can't connect to Blackbaud RE NXT.

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  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 Name Dropper Participant

    Hi @Josue Morales Urbina - Do you have a premium user license to Power Automate?

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Austen Brown I think so, I followed the below instructions. I also followed your link to something similar but now it's under my name

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  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 Name Dropper Participant

    @Josue Morales Urbina - I have you gone to the RE NXT Marketplace and connected the Microsoft Power Platform app to your PA Environment. Also, read through all the steps listed here and make sure you have completed them. See below for more information:

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Austen Brown ok that was it, but now for some reason it is not detecting it through the import

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  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 Name Dropper Participant

    Josue - Open a new tab, go to Power Automate > Data (On Left Navigation Column) > Connectors. Do you see “Blackbaud Raiser's Edge NXT” in the list? If not, click on “New Connection” on the top then “Search” on the top right. Type in “Blackbaud” click on the “Blackbaud Raiser's Edge NXT” listing, and establish a connection by logging into your RE NXT database with your BBID credentials. Then go back to the tab where you are importing the flow, and click the “refresh” button on the open fly out; select the RE NXT connection.

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Austen Brown I got through that part, but now I get this error:

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  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 Name Dropper Participant

    Hi Josue - You may need to get in contact with your IT department, and check in with them and see if there is an active Data Loss Prevention Policy (more info) that may be blocking connectors within the flow.

    @Glen Hutson - Have you seen this error code before? Do you know what it might be referencing?

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Austen Brown thank you, I will check…

  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Austen Brown:

    Hi Josue - You may need to get in contact with your IT department, and check in with them and see if there is an active Data Loss Prevention Policy (more info) that may be blocking connectors within the flow.

    @Glen Hutson - Have you seen this error code before? Do you know what it might be referencing?

    It looks like it may be one of the errors that pop up with trying to access one of the default files. There should be a “save as new” link either to the upper left or elsewhere around that error. That would allow you to still import it and then reset the file location references.

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Glen Hutson Thank you for your response, I tried saving it as new. Dan Snyder was helping me out but it wouldn't take, we tried a few times…

  • Dan Snyder
    Dan Snyder
    Ninth Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    @Glen Hutson and @Josue Morales Urbina I emailed @Heather McLean and she mentioned that there are times where you may have to wait a day or so for the import to work when working with the free trial. What @Austen Brown mentioned is also a good idea to check into.

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Dan Snyder It tried once again and no luck but I will keep trying, I also asked my IT department for an active Data Loss Prevention Policy as @Austen Brown suggested, but they assured me there's nothing that should be preventing me to connect…

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Glen Hutson @Heather McLean I attended office hours, you guided me to save it as a new flow and populate the warning sign triangles. However, under populate my acknowledgement template, I get an error, I assume this is the location of the file but don't want to add the wrong location, library, file…

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  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Josue Morales Urbina:

    @Glen Hutson @Heather McLean I attended office hours, you guided me to save it as a new flow and populate the warning sign triangles. However, under populate my acknowledgement template, I get an error, I assume this is the location of the file but don't want to add the wrong location, library, file…

    aeb432fe99c21b21fdde22d574825ddd-huge-im

    Hi Josue, you will have to “x” out those lines to clear out the defaults and then relace them with the locations of your SharePoint / OneDrive.

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Glen Hutson thank you! now I get this :(

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  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Josue Morales Urbina:

    @Glen Hutson thank you! now I get this :(

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    Can you show the top part of that action?

  • Josue Morales Urbina
    Josue Morales Urbina
    Fourth Anniversary Name Dropper Participant Facilitator 1

    @Glen Hutson Here you go:

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  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Josue Morales Urbina:

    @Glen Hutson Here you go:

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    For some reason, a few wires got crossed. You'll need to go to each of the areas “Letter FullName”, etc and pull in those corresponding fields. For this first run, for Letter Salutation, put Title FirstName and LastName. After that's done, “X”, remove the ones in the red areas.

  • Heather McLean
    Heather McLean
    Eighth Anniversary Kudos 3 Name Dropper Participant

    Hi Josue -

    That's because this action is pointing to locations and file paths inside the Blackbaud environment. You will need to ‘x’ out of these and input values from your own SharePoint environment.

    Heather

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