References - not receiving request emails

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Morgan Othmer
Morgan Othmer
Ninth Anniversary First Comment Acknowledger Level 1 Activity: First Reply
in Blackbaud Award Management™ & Blackbaud Stewardship Management™ Discussions

Does anyone else have trouble with their references claiming they are not receiving the request emails?

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  • Ashley Darabaris
    Ashley Darabaris
    Sixth Anniversary Name Dropper Photogenic First Comment

    Yes, we get that from time to time. Thankfully we only have one opp that requires a reference. Personally, I think the email is filtered to their junk folder and deleted before they see it. We've also had students claim they don't receive our notification emails. Our IT did not have a solution the last time we inquired about it.

  • Morgan Othmer
    Morgan Othmer
    Ninth Anniversary First Comment Acknowledger Level 1 Activity: First Reply

    Thanks Ashley! That's what I am thinking too. Same here, I've had our IT and Blackbaud check on it and from what they can tell it's all working correctly. I've tested it as well on misc. email accounts and it always goes through for me. I just get frustrated with the claims every semester that they are not being received.

  • Tina Phifer
    Tina Phifer
    Sixth Anniversary Name Dropper First Comment Activity: First Reply

    This has happened quite a bit for our school this year, mainly with references who have a non-US country extension on their email (for example: jane.doe@college.com.au).

    My only solution so far is that I send a reminder email to all applicants with a Drafted application (or a Submitted Application but no Reference) a week before the scholarship deadline and tell them it's ultimately their responsibility to make sure the reference is submitted and give instructions on how the student can check on it. It's not a great solution though.

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