Manager, Planned Giving & Development Operations in Arlington, VA (Washington, DC area)

The Manager, Planned Giving & Development Operations is responsible for performing key operations-related activities for the Development department and partnering with internal and external parties to ensure policy and regulatory compliance pertaining to gifts.

Principal Duties and Responsibilities (*Essential Duties)

Planned Giving Operations

• Review all planned gifts to ensure appropriate documentation for counting and crediting, and compliance with USO policies.
• Collaborate closely with finance to ensure proper designation, accounting requirements, etc. are met.
• Execute all steps necessary for estate settlement, including but not limited to, correspondence with estate executors and attorneys; review of Notices of Probate, Will or Trust documents, accountings, and Receipt, Release and Indemnification documents; recording bequest pledges or gifts.
• Manage the administration of all estates, including communications with attorneys, fiduciaries and other advisers.
• Create planned giving reporting and written policies for PG operations.

Development Operations

• Collaborate with Finance and IT departments to ensure all business processes comply with established procedures, and that organization-wide database activities are efficient and well-coordinated.
• Oversee, including developing, implementing and monitoring operational protocols for all major gifts, planned gifts, and foundation and corporate fundraising efforts.
• Interface with IT staff to resolve CRM issues and/or suggest system enhancements.
• Interface with accounting staff to ensure data consistency between finance systems and fundraising databases.
• Create queries and reports, and assist with data uploads.
• Collaborate with Manager, Fundraising Systems on the review of reports and data requests from field fundraisers to ensure consistent data definitions and the optimal use of existing resources.
• Provide pro-active and reactive data support for fundraisers as needed.

Other duties as assigned.

Job Specifications - minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.

• Bachelor’s Degree.
• 5+ years work experience in a fundraising/development operations role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong analytical, communications and organization skills.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, and business/accounting functions, including project management and budget reconciliations.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details:

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.