Slow System or Timed Out Gateway

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Keia Brown
Keia Brown
Sixth Anniversary Photogenic First Comment
in Blackbaud Award Management™ & Blackbaud Stewardship Management™ Discussions
Has anyone else experienced a slow scholarship management system or receive the famous "504 Timed Out Gateway" message?  My team and I are constantly getting kicked out or stalled on the system when doing anything.  We have had trainings with staff that have caused us to reschedule department training and/or cause errors during bulk awarding.


Please tell me we're not the only ones!
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  • Megan McConnell
    Megan McConnell
    Sixth Anniversary First Comment
    You are not the only ones! I am experiencing the same issues. I spoke to support, and it sounds like their engineering team is aware of the issue and is actively working to resolve it. 
  • Lisa Mattke
    Lisa Mattke
    Sixth Anniversary First Comment
    Yes, they say engineering is "working on it" but no ETA on a fix.   Very bad!
  • Keia Brown
    Keia Brown
    Sixth Anniversary Photogenic First Comment
    Thank you both. 


    Today is one of our big Decision Days for scholarships and we did not anticipate this holding us up.  This is our first year using the software so I thought it was us.
  • Lisa Mattke
    Lisa Mattke
    Sixth Anniversary First Comment
    I would recommend you escalate the issue to your account manager.  They need to know what you are experiencing.  I just did an mine wasn't aware of any problem.   Nor does the Blackbaud status showing any issues, it's reflecting "Operational", which is not really the case...

     
  • Carrie Goldberger
    Carrie Goldberger
    Sixth Anniversary 5 Likes Photogenic First Comment
    Hi Keia, Megan, and Lisa,

    We apologize for the performance issues yesterday and appreciate you sharing this context. We performed an upgrade last night in response to the underlying issues and are seeing improvements. We’ll continue to closely monitor the site to ensure performance is good throughout the day. We appreciate your patience and have escalated this internally as well.

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