Message Template Question - Post Acceptance

Lindley Davis

Can anyone tell me why our {{ post_acceptance_application_url }} link is showing up like this? Our application {{ application.applicant_url }} link is showing up nice and clean, but the one for post acceptance looks questionable and students aren't clicking on it out of phishing concerns.

I've tried deleting and re-entering it but we may need to just remove it altogether if it can't be cleaned up.

Christin Grissom

@Lindley Davis, it looks like the clickable link code formatting in your template was removed & is currently pointing to the Applicant URL instead of the post-acceptance application. Customizing the template copy is totally fine, but you'll want to keep the URL coding in tact from the template provided so it doesn't create the long URL strand.

The coding for what the applicant needs to click on is set up so that the first thing inside the parentheses is the Portfolio Name and it is the clickable link. The second part is the URL. Here's the template coding for the post-acceptance email:

~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi {{ applicant.name }},

Your award for the following the {{ portfolio.name }} opportunity needs additional information. Please provide the additional information at the link below:

"{{ portfolio.name }}":{{ post_acceptance_application_url }}

Thanks!

~~~~~~~~~~~~~~~~~~~~~~~~~~~

For your template, here are the changes in yellow:

Hi {{ applicant.name }},
<br>
In order to receive {{ portfolio.name }}, please submit your donor thank-you note, and any additional requested information at the link below:
<br>
"{{ portfolio.name }}":{{ post_acceptance_application_url }}
<br>
You have two weeks from the date your scholarship was offered to submit these materials. *Failure to submit your donor thank-you note may result in your scholarship offer being removed.*<br><br>

Thank you,
<br><br>
Office of Student Financial Aid and University Scholarships
Appalachian State University

Lindley Davis

@Christin Grissom

Thank you!

Tamara Tsang

@Christin Grissom thanks for posting that because we have NEVER modified the coding in the template and ours also had the long link…..so it must have been the default 8-10 years ago. Fixed now!

Michele GuyorBorthwick

@Christin Grissom Going to agree with @Tamara Tsang we have never altered the coding - just edited the copy around it - and had the ridiculously long link embedded in the PA emails for the past four years. I just made the change and the test email I sent my self looks MUCH better.

Christin Grissom

@Tamara Tsang & @Michele GuyorBorthwick that's great to know. Thank you both for the heads up about your sites as well! We're getting some callouts setup so all customers are aware of this if they'd like to make revisions to their templates. Big thanks to you too, @Lindley Davis!