Search Bar Not Working

Alanna Shockley

As of yesterday (Jan 17), the search bar on the main landing page when you log in as an administrator no longer works. There's a dropdown that appears, that did not used to. But you can't click on any of the options in the dropdown, I haven't found a keystroke to select one, and pressing enter does nothing. We can obviously navigate using the Opportunity dropdown for what we need, but it is sure slowing us down. Is anyone else encountering this issue?

Cannot select anything from this dropdown

Jonathan Blevins

@Alanna Shockley

We are also experiencing this issue. Contacted BBAM Support yesterday morning to make a case, support advised they will reach out once it's resolved. Have not heard back, hoping for a resolution soon. Never realized how much I rely on this search bar to do my daily tasks!

Jonathan Blevins

Alanna Shockley

@Jonathan Blevins thanks for the reply! Always nice to know when you're not alone ?

Jennifer Comppen

@Alanna Shockley - We're experiencing this issue too. I checked here to see if anyone else was after I couldn't get through to BBAM Support. Hoping it's resolved soon - like Jonathan, I didn't realize just how much I use the search bar each day until now!

Alanna Shockley

@Jennifer Comppen and @Jonathan Blevins we sure did not realize how much we rely on the search function. It's actually a really quick way for us to look up Student IDs with just an email too. We are definitely missing it, and yes, hope it is resolved soon!

LisaJane Braconnier

@Jonathan Blevins
We are experiencing the same- search function still not working. reaching out to BAM to see what the issue is and when it will be fixed

Michele GuyorBorthwick

@Alanna Shockley

We are having the same issues here and it is slowing me down in Advancement and my colleague in Financial Aid. She reached out to BB yesterday and got this response:

Hi Jessica, Thank you for reporting this. We were made aware of an active site wide defect that is causing functionality issues with the Omni Search bar on the dashboard page. A defect request has been submitted to our engineering team and they will be working to further research and resolve. We do not have an ETA at this time of a resolution. I will link your support case to that defect request and we will update you once a resolution is confirmed.

Then they offered some work arounds for her to find the info she needed. Sigh…..

Tammy Rice

@Alanna Shockley I'm experiencing the same issue too. I thought I did something wrong?. Thank you for starting this conversation.

Christin Grissom

Hi, @Jonathan Blevins, @Alanna Shockley, @Jennifer Comppen, @LisaJane Braconnier, @Michele GuyorBorthwick! The Award Management product & development teams are aware of this bug, and are actively working to get this resolved as soon as possible. They are hopeful to have this addressed by the end of the week.

As mentioned above, workarounds for searching are available though they are manual: to access the Opportunities Grid, Admins can to Opportunity – Portfolios – Opportunities; or to access All Portfolios, select Opportunity – Portfolios – All and search by keyword.

Chelsea Sherbut

@Christin Grissom
Morning. Any updates?

Christin Grissom

@Chelsea Sherbut, no updates to share yet, but I'll reach out as soon as our product & development team have reached a resolution.

Lindley Davis

@Christin Grissom

Have there been any updates to this?

Jonathan Blevins

Really hoping for an update soon. We're getting into awarding season and this is impacting our overall efficiency…

Christin Grissom

@Lindley Davis @Jonathan Blevins, our developers are working hard to get this resolved & it is a high priority for them to get this resolved quickly. In the meantime, tap in to your Opportunities Grid as a workaround. If there are some specific use cases you'd like some tips on, please reach out to Support to help walk through your scenario to find the most efficient workaround to keep your productivity up. We don't want this to be a blocker for you and know that your time is valuable, especially during awarding season.

Christin Grissom

Great news, @Alanna Shockley @Lindley Davis @Jonathan Blevins @Chelsea Sherbut @Jennifer Comppen @LisaJane Braconnier @Michele GuyorBorthwick. This bug has been resolved. You should be able to leverage the Omnibar as usual now.

Christin Grissom

@Tammy Rice I wasn't able to tag you in my response just a few minutes ago for some reason, but wanted to let you know that the Omnibar search functionality is working now. ?

Jennifer Comppen

@Christin Grissom And we're back! Thanks so much.