Hi there, We have an integration with Blackbaud checkout in our application. This was working fine for us and our mutual customers up until today. All of a sudden, without notice, the following endpoint always returns the following response: "The remote server returned an error: (401) Unauthorized." This is customer…
Hi, I'm trying to setup an ETL job to pull BBMS transactions into our data warehouse. I've looked at the SKY API and found this article https://developer.sky.blackbaud.com/api#api=payments&operation=GetTransaction. The API doesn't provide a list of Transactions. Is there another way to pull this information? Thanks in…
We use AlumniQ for our reunion registrations and it links to BBMS for the payments. We have had a couple of donors let us know that they can't get their payments to process. They enter all of their information and then they get a box that says your payment is being processed but it just sits and spins. AlumniQ is saying it…
Hey guys hope someone can help me with this: Here’s the summary of the issue with PayPal: Our site supports both one-time and recurring donations. However, when using the same payment configuration for both types, I haven’t found a way to disable PayPal specifically for recurring donations. My proposed solution is to…
Hi there, A customer of ours had a payment of theirs fail unexpectedly around 6:39 PM ET last night (November 6th). They came to us (VanillaSoft) asking what had happened, and after looking at our logs, we received a 500 InternalServerError response back from the Payments API at that time when calling the…
I'm looking to help our accounting department reconcile their disbursements. I cannot see how to use the data available to me in Merchant Services for a disbursement to find more details about the transaction in Altru. I'd think I'd be able to find more details in Altru using the “Transaction ID” or “Reference number”…
Hello API community Thank you for all your posts and questions on the Payments API. Now, it's time to flip it around and ask YOU for your input! We have a lot of new faces and some amazing BBMS integrations, so it would be a great time to talk and connect with more of you. Each 30-minute call can be tailored to meet your…
We've implemented the Blackbaud Checkout as part of our form for regular giving. We want to use the form, since we at no point want to hold the credit card data. However this always triggers an instant payment, whilst in many cases we want to just register the credit card and charge donors in the next period. Basically we…
Hello, I'd like to set up a system to delay charging a card. We'd like to collect and store the card token data but not make a charge. I'm looking at the documentation here: And I see a flag called authorize_only. Is this attribute intended for this use case?
Hello, We are looking for a way how to find out whether a digital wallet payment method (Apple Pay / Google Pay / etc.) has been used to complete the payment. We are checking the response header for https://api.sky.blackbaud.com/payments/v1/checkout/transaction endpoint to check whether it contains “/v1/transactions” which…
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