Adding Actions after mass emails sent from LO

@Tyler Shaw
When you send an email, it will show on the consistent record's interactions tab (special section called email interactions).

If you're wanting the actions put into an external system, no easy way to do it at scale but you can export individual sends' delivery lists and then process the CSVs.

@Tyler Shaw For what purpose do you need the record of the interaction?

As Jeremy said, the email will be included in the LO profile on the interactions tab.

You can also use the Recipient Report of a specific email send to add all the recipients to an LO group, if you are pulling in the audience list from multiple different groups. Furthermore, you can use the features within LO email to include or exclude people who have already responded or not responded to a message in a campaign from being sent a different email in the campaign.

@Tyler Shaw
Interactions would be within individual Luminate constituent records. What kind of connector are you using to have LO talk to NXT?

@Tyler Shaw
Yeah, that's a tricky one. RELO doesn't push email interactions over to RE, so you'd have to work out some sort of import process. If you've got a small send, best thing to do is use the report @Allison King mentioned to get a CSV, and then import into raisers edge as actions (and that'd mean additional work to turn the LO report into something RE can use).

I realize that's an unsatisfying answer. That said, how many emails are we talking here? If you make one action per email, and then send 100 emails this year, you'd be adding an unmanageable number of actions to every constituent record, right?

Another approach would be to just export contact details for people who belong to the groups you've used in luminate to send the email in the first place (report writer has an interaction report that can be filtered by c360 groups). Assuming you're not managing a roster of thousands of callers, you could even assign some manual actions in RE, and link to the individual CSVs in them.

Again, not all that satisfying of answers here. If you can give us a bit more detail on the kind of scale and frequency you're talking, maybe we can come up with some other ideas.