Issue editing "remit to" and "paid from"

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Emily Daunisi
Emily Daunisi
Name Dropper First Comment Activity: First Reply Facilitator Level 1
in Blackbaud Financial Edge NXT® General Discussion

Hello everyone! I am having a weird technical issue and the chat wasn't able to help me so I'm not sure if any of you have come across this before… I have a vendor with two invoices that are approved and ready to be paid. They were originally paid in May but they never received the check, so we voided the original checks and are trying to reissue. Since May, we have made changes to what account we are paying this from as well as the remittance address. When I go into one invoice, I click edit, I scroll down to the “remit to” and “paid from”, and I changed both fields. It saves, no issue. When I go into the second invoice to do the exact same thing and hit save, I get an error saying I need to create a distribution adjustment. It specifically says, “The posted GL distributions have changed. Please complete the adjustment information below.” I am unsure why, as I have not made any changes to the amount or the GL. But I have even tried to do what it asks, I enter an adjustment date and reason, and then I hit save. When I hit save, I then get a second error saying I cannot create a distribution adjustment because I have not changed anything on the GL. And I'm like… yes… I know?? So why am I being forced to create a distribution adjustment? I am really at a loss as I was able to change the other invoice no problem… and I have had this issue before with other invoices, it's like it picks and chooses which invoices it will let me update…

Any insight into this would be greatly appreciated! Thanks so much!

Comments

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Ancient Membership 100 Comments Name Dropper Photogenic

    @Emily Daunisi, any chance the first invoice is not yet posted and the second one is posted?

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Ancient Membership 500 Comments Name Dropper Photogenic

    @Emily Daunisi
    I think @Nikki Baldwin is on the right track. If the invoice is posted, it may be thinking you're trying to adjust it. That being said, that should really only trigger if changing something in the distribution section or total amount of the invoice , other fields, like description etc, can be changed and shouldn't trigger the adjustment function. I'd confirm post status on the one that prompted and then if it's posted, bring that specific example up with FENXT support to ensure it's working correctly and not flagging it like a false positive for the invoice adjustment function.

  • Emily Daunisi
    Emily Daunisi
    Name Dropper First Comment Activity: First Reply Facilitator Level 1

    @Nikki Baldwin they are both posted, which is why I'm stumped. They were created only a week apart from each other so they are both in the same period as well.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Ancient Membership 100 Comments Name Dropper Photogenic

    @Emily Daunisi, oh yes, that is unexpected behavior! Is your case still open with support for someone to follow up with you on this issue? I feel like a deeper look is needed to resolve

  • Emily Daunisi
    Emily Daunisi
    Name Dropper First Comment Activity: First Reply Facilitator Level 1

    @Nikki Baldwin yeah in the chat they said they needed more time to look into this and that they'd email me when/if they figure out what is causing this, fingers crossed!

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Ancient Membership 100 Comments Name Dropper Photogenic

    @Emily Daunisi ok good – glad they realized it was an oddity as well. Please keep us posted ? hopefully it's an easy fix for them once they figure out what's going on!

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