Consents Adaptive Card is skipping actions

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Wendy Bondeson
Wendy Bondeson
Fourth Anniversary Kudos 1 Name Dropper Participant
in SKY Developer General Discussions

I have an adaptive card to create a constituent consent record. The face of the card is to first choose a response, 2. Channel, 3. Categories, 4. Source

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My flow succeeds, but I see everything after switch is skipped even though there are mail opt outs.

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Any ideas what step I may have missed?

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Comments

  • Alex Wong
    Alex Wong Community All-Star
    Ninth Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    @Wendy Bondeson
    Without more screenshot and information very hard to diagnose your issue.

    1. check your triggers output in a run history and see if it has all the data you expect
    2. what are you switching on and is the value matching (per run history output)
  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Alex Wong

    I am switching on Mail - Email. You can see that it reads Email at the switch, but that is as far as it goes.

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    I I then have a control for Email response type of Opt In or Opt Out. This process gets skipped and I can't figure out why.

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    IIt is pulling from the data in the sharepoint list. The output from the sharepoint list show Email , Opt Out.

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    Not sure what I have done wrong.

  • Carol Grant
    Carol Grant
    Seventh Anniversary Kudos 3 Name Dropper Participant

    @Wendy Bondeson- Hi Wendy, I'll try to help out here. I need to see how you are bringing in your sharepoint list into the flow. You say you are using an adaptive card, the values from the adaptive card should be used from when the person enters the information. Unless you are using the sharepoint list as a test file to see how it will work in the flow. Can you show me the beginning of the flow?

    When pulling values from the adaptive card I have this at the beginning of mine but it may not be the same as yours.

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  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Carol Grant so this is a modified copy of the adaptive card from Dan Snyder that is many adaptive cards in one. Once information is submitted from the adaptive card, it goes to a sharepoint list and then for approval before writing data into RE.

    Step one -

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    Step 2

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    Step 3

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  • Carol Grant
    Carol Grant
    Seventh Anniversary Kudos 3 Name Dropper Participant

    @Wendy Bondeson- just as Alex said, you need to look at what is in your Switch column. I downloaded Dan's flow and his is looking at the Sharepoint column of Data Type which drives his switch. This is from Dan and Ashley's Sharepoint list template.

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    Here's is the switch value:

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    So if the Data Type is Employment, then it will also look at the Data Change Type.

    As I am looking at your Sharepoint sample, it's hard to see if you have headers or not. I see field numbers next to the word Email. If you want to use the field numbers as your headers than that is what you need to put into the Switch, then if the column has Email, Address, Phone in that column it will do the next step that has that.

    Also, make sure you don't have any spaces or commas that may not match the values. Sometimes you need to use TRIM to take extra characters off.

  • Alex Wong
    Alex Wong Community All-Star
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    @Wendy Bondeson
    Only reason why none of the switch “path” ran is there is no “match”. So from that perspective, it could be b/c of the “what” you are switching on, or the value you are matching to the switch. I ask you screenshot the “edit mode” of the switch, your screnshot does not show the edit mode of the switch as far as what is being switched on.

    another “item of concern” is SharePoint list “system name” of a column is not neccessarily the “name” you see on the sharepoint list. you will want to be careful about that (this is “generally” due to column being created, then renamed afterward.

  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Carol Grant @Alex Wong my switch is on Data Type.

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    My switch on email is based on response type

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    I did rename the sharepoint columns to match what was in my flows.

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  • Alex Wong
    Alex Wong Community All-Star
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    @Wendy Bondeson
    your post say “Data Type”, whiel your screenshot say “Date Type” in the Switch, while the sharepoint list screenshot say “Data Type”. check your flow run and paste here the “trigger output" JSON

  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Alex Wong I am not sure what you mean “trigger output” JSON. I am a beginner trying to work with an advanced flow. I'll keep working at it. Appreciate your insight and guidance.

  • Alex Wong
    Alex Wong Community All-Star
    Ninth Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    @Wendy Bondeson

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    click on show raw outputs and then copy and paste here.

  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Alex Wong
    {

    "headers": {

    "Accept": "application/json,text/plain,*/*",

    "Accept-Encoding": "gzip,deflate,br,zstd",

    "Accept-Language": "en-US,en; q=0.9",

    "Host": "prod-17.westus.logic.azure.com",

    "Max-Forwards": "10",

    "Referer": "https://app.blackbaud.com/",

    "User-Agent": "Mozilla/5.0,(Windows NT 10.0; Win64; x64),AppleWebKit/537.36,(KHTML, like Gecko),Chrome/128.0.0.0,Safari/537.36",

    "Origin": "https://app.blackbaud.com",

    "sec-ch-ua": "\\"Chromium\\";v=\\"128\\", \\"Not;A=Brand\\";v=\\"24\\", \\"Google Chrome\\";v=\\"128\\"",

    "sec-ch-ua-platform": "\\"Windows\\"",

    "sec-ch-ua-mobile": "?0",

    "Sec-Fetch-Site": "cross-site",

    "Sec-Fetch-Mode": "cors",

    "Sec-Fetch-Dest": "empty",

    "X-ARR-LOG-ID": "xxxxx",

    "CLIENT-IP": "xxxx",

    "DISGUISED-HOST": "prod-17.westus.logic.azure.com",

    "X-SITE-DEPLOYMENT-ID": "flowfe-prod-by-rp00-app",

    "WAS-DEFAULT-HOSTNAME": "flowfe-prod-by-rp00-app.flow-prod-by-rp00-ase.p.azurewebsites.net",

    "X-Forwarded-Proto": "https",

    "X-AppService-Proto": "https",

    "X-ARR-SSL": "2048|256|CN=Microsoft Azure RSA TLS Issuing CA 03, O=Microsoft Corporation, C=US|CN=westus.logic.azure.com, O=Microsoft Corporation, L=Redmond, S=WA, C=US",

    "X-Forwarded-TlsVersion": "1.3",

    "X-Forwarded-For": "73.177.201.0:63931",

    "X-Original-URL": "/ =renxt&bbcid=renxt%2Cspa-addin-adaptivecard-host",

    "X-WAWS-Unencoded-URL": "/workflows/693ac387a68746cfb1bc8e5645c68126/triggers/manual/paths/invoke?api- vcid=renxt&bbcid=renxt%2Cspa-addin-adaptivecard-host",

    "Content-Length": "968",

    "Content-Type": "application/json"

    },

    "queries": {

    "summaryStyle": "None",

    "buttonStyle": "None",

    "buttonAction": "Flyout",

    "defaultFlyoutWidth": "500",

    "size": "medium",

    "title": "BETA TEST Consent Data Updates",

    "cardServiceUrl": "https://prod-131.westus.logic.azure.com:443/workflows ",

    "dataServiceUrl": "https://prod-135.westus.logic.azure.com:443/workflows ",

    "envid": "xxxx",

    "svcid": "renxt",

    "bbcid": "renxt,spa-addin-adaptivecard-host"

    },

    "body": {

    "context": {

    "recordId": "xxxxx"

    },

    "uit": "",

    "data": {

    "MailCategories": "Magazine,Premiums",

    "Source": "CHF Admin",

    "idCard": "Mail",

    "Response": "Opt Out"

    }

    }

    }

  • Alex Wong
    Alex Wong Community All-Star
    Ninth Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    @Alex Wong
    re-reading your posts and is not clear what you are doing.

    your flow display an Adaptive card that have a few input fields, and from the trigger output, you are getting the input fields data, yet you are pulling data from sharepoint list and operating on it (switch). How is the adaptive card data get into sharepoint list?

    I feel you are using sharepoint list unneccessarily.

    Do you have multiple flow? one for displaying the adaptive card, and one for processing when the adaptive card is submitted?

    or

    do you have one flow that display the adaptive card and process when the card is submitted?

    If you can provide an overall workflow of what you are doing in the flow (or what you intent the flow to do) and screenshots that will help troubleshoot your issue.

    As I mentioned in my previous post, your post and screenshot does not agree as to what you are switching.

    my switch is on Data Type

    but your screenshot is Date Type

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    Since your switch is on dynamic content from sharepoint list, please you show the screenshot of the run history of the action that you got Date/a Type from

  • Wendy Bondeson
    Wendy Bondeson
    Fourth Anniversary Kudos 1 Name Dropper Participant

    @Alex Wong yes, it is three flows. After fixing the “Date Type” to “Data Type” it made me look at all the fields in the JSON. I noticed the JSON had “Response” but I was using “Data Response Type”. All is working now. Thank you for catching the “Date/a”.

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