Disappearing event registrations

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Tanya Mahoney
Tanya Mahoney
Tenth Anniversary Facilitator 1 Loyalty Badge
in Blackbaud Raiser's Edge NXT®: General Discussions

Does anyone know why a registration would disappear from the participants list on the event module once the donor has registered? If so, how can I track those registrations?

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  • Rachel Cavalier
    Rachel Cavalier
    Seventh Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    Is the list filtered in some way? That's the only thing I can think of.

  • Tanya Mahoney
    Tanya Mahoney
    Tenth Anniversary Facilitator 1 Loyalty Badge

    Thank you for responding.

    No the list is not filtered. I received a notification that registrations were made. When I go to the participant list, I don't show them as being listed. So I then went to the donor record and there is no record of the event on file. The only thing I have for proof is the email notification that I received.

  • Austen Brown
    Austen Brown Community All-Star
    Ninth Anniversary Kudos 5 Name Dropper Participant

    Hi @Tanya Mahoney - In that case, I recommend you reach out to support.

  • JoAnn Strommen
    JoAnn Strommen
    Tenth Anniversary Kudos 5 PowerUp Challenge #3 Gift Management Name Dropper

    @Tanya Mahoney just checking, do you mean filtered the way Rachel meant filtered?

    We frequently have significant differences between the ‘participant’ list and ‘guest’ list. Guests don't end up with records in RE. I've been confused several times when I couldn't find the record until I got into the guest list and found who had paid the registration.

  • Tanya Mahoney
    Tanya Mahoney
    Tenth Anniversary Facilitator 1 Loyalty Badge

    Thanks Austen. I will do just that.

  • Tanya Mahoney
    Tanya Mahoney
    Tenth Anniversary Facilitator 1 Loyalty Badge

    JoAnn, I can only assume we meant the same. I don't have any filters on my participant list

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