Connect button to flow

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Reuben Schmitz
Reuben Schmitz
Fourth Anniversary Kudos 2 Name Dropper Participant
in SKY Developer General Discussions

I have created a button to create a Word doc in a RENXT record. However, when testing it, I get this error and don't know what isn't connected properly - any insight as to what might be wrong?:


The web request action returned an error response: {0}

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  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    Perhaps a better/rephrase of the question: in flow triggered by an HTML command, how do you test the flow to find any errors?

  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    This is the error message I see when clicking on the button, if that helps: The web request action returned an error response: {0}

  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Hi Reuben,

    A couple of things to check:

    • Ensure that the HTTP Trigger is set to post rather than get (this has tripped me up a couple of times).
    • When you get that error, are you able to go back to the run history of the Flow to see if it tried to run? If so, and it shows a fail, you should be able to click into it and see where it failed out.
  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    Glen, thanks for taking a moment for this. It is set for Post and unfortunately, the when I click Test and then go to click the button, I get a spinning blue circle, but the flow doesn't seem to be working - I am not able to see any error in the flow itself, so I assume the problem is with the connection. I have followed the template and checked it, but still no success. I will try starting over with the connector and see if there was something I missed.

  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    I reinstalled the connector and was able to get it to run - testing now.

  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    THought it is hard to troubleshoot, I did get the button and the connection to work. Thanks for the help.

  • Reuben Schmitz
    Reuben Schmitz
    Fourth Anniversary Kudos 2 Name Dropper Participant

    It was an issue with the path I was using - i made some adjustments and it is working. I still get an error message 200 - but the attachment link appears.

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