Modern Merge - Ack Letter Conditional Merge Flow Error

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Monique Love
Monique Love
Fourth Anniversary Name Dropper Facilitator 1 Blackbaud Certified
in SKY Developer General Discussions

I got an import error and followed the instructions stated in Modern Merge video from January 12 that guides us to Save As a New Flow. Upon clicking that option, it opens up the flow. The flow checker is rife with errors (mainly with connections). I am able to add the connections in one by one. I keep getting an error for this one and it will not allow me to save the flow so I am stuck here.

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  • Glen Hutson
    Glen Hutson Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Hi Monique,

    Under the “Populate a Microsoft Word Template” action, have you updated that to point to where you've got the sample letter template stored and where you want the resulting letters saved? The screenshot come across a bit fuzzy in that area, so thought to double check that first.

  • Monique Love
    Monique Love
    Fourth Anniversary Name Dropper Facilitator 1 Blackbaud Certified

    Thanks so much for responding - that helped! I was able to save the flow but the flow still failed. Needless to say, I think I needed to update all the appropriate actions so that they point to where the templates are stored?. I am working on that now. I am extremely new to this but hopefully will get the hang of it soon. I am going back to the Acknowledgement letter tutorial page to carefully follow the steps for validating the flow.

  • Monique Love
    Monique Love
    Fourth Anniversary Name Dropper Facilitator 1 Blackbaud Certified

    Hi @Glen Hutson , my flow is imported but now fails to run. I am getting an error of Bad Request in the Populate a Microsoft Word template - Letter. The error details says that the selected file doesn't contain template elements. I am using the Conditional Donation Acknowledgement Letter that BB provided. I haven't altered the letter in any way.

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