Development Associate - Oakland Family Services

David Tindall

WHY WORK FOR OAKLAND FAMILY SERVICES?

We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance. We also know that your success…is our success. That’s why OFS not only honors the talent and experience you bring; we actively seek to develop it. Oakland Family Services has proudly been named a Top Workplace for nine (9) consecutive years, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle. OUR MISSION: Providing individuals and families the opportunity to build brighter futures. OUR VISION: Communities of thriving individuals and families. Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation. • Comprehensive medical, dental, prescription, and vision coverage. • Flexible Spending Accounts and HSA options. • Retirement plan with a company match. • Long-term disability insurance. • Voluntary short-term disability. • Life insurance and AD&D. • Malpractice insurance. • Paid time off benefits, including generous vacation, sick, personal, and bereavement days. • Twelve (12) paid holidays, including a floating holiday of your choice! • Annual pay increases, as approved. • Employee assistance program for you and immediate family. • Network of support for your health & well-being. • Verizon cellular plan discount. • Mileage reimbursement at the IRS rate. • Loan forgiveness programs. PLUS... • Commitment to diversity, equity, inclusion, and belonging. • Family friendly practices and support. • Flexible work schedules, as appropriate. • Hybrid and virtual work options, as appropriate. • Highly robust and comprehensive onboarding and training program. • Paid professional development. • Free online trainings that count toward continuing education credits. • Employee assistance programs. • “Dress for Your Day” approach to dress code. • Financial literacy education and workshops. • Collaborative annual performance appraisals. • “Dollars for a Difference” program for clients and staff in need. • And more!

WE KNOW CULTURE MATTERS…

We spend many hours of our day working. Workplace culture affects our wellbeing, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That’s why we proudly have ten (10) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

…MORE ABOUT OUR AWARD-WINNING CULTURE •

Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions. • Open, honest, and transparent communication is celebrated. • We practice giving the benefit of the doubt. • We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program. • We want our team members to feel valued. That’s why we have a staff recognition program. • Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

The Development Associate assists in the coordination and implementation of activities that support the fundraising efforts of the Agency. Specifically, the Development Associate is responsible for maintaining the department’s CRM database, stewarding donor relationships and providing donor information to Development team members for further cultivation and engagement. Additional responsibilities may include assistance with direct mail appeals, special events and solicitation of general contributions. The incumbent will provide critical research, cultivation and administrative support to the Development Department, including completion of donor acknowledgements, creation of donor lists, donor research and some clerical tasks such as copying, filing, mail preparation utilizing Microsoft Office products. The Development Associate reports to the VP of Development.

SPECIFIC DUTIES/JOB EXPECTATIONS:

Serve as an Ambassador to the mission of the Agency.  Maintain and update the donor database, Raiser’s Edge NXT, and gain expertise in this software.  Manage the Agency’s donor database, this includes data entry, report development and tracking donor outreach and engagement activities.  Complete regular review of donor and gift reporting to ensure accurate gift entry and overall data hygiene.  Develop procedural documents and policies for database management and maintenance (E.g., documentation describing when a new contact is added to the database and/or when a constituent is removed from the database).  Complete donation acknowledgements, receipts, pledge reminders and invoices in a timely manner.  Generate monthly donation reports in a variety of formats and in accordance with department needs.  Collaborate with Finance to reconcile monthly development reports.  Conduct research on existing and prospective donors as requested.  Organize and participate in direct mail campaigns for special events.  Provide support to agency Ambassadors regarding planned community impact projects such as: preparation of meeting/event materials, event purchasing, set-up and break-down, addressing donor questions/concerns, and other duties as assigned for Development events/projects.  Assist with meeting set-up and break down.  Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.  Other duties as assigned.

QUALIFICATIONS:  Associate’s degree in marketing, communications, public relations or other related field. Bachelor's degree preferred.  A minimum of two years of customer service, event coordination or business office experience, preferably in a non-profit organization or a human or health service organization.  Excellent writing, verbal, and presentation skills. Strong analytical and organizational expertise required.  Proficient in MS Word, Excel, Access, and PowerPoint knowledge required. Experience with Neon database a plus.  Excellent interpersonal skills and an ability to develop and maintain effective donor and volunteer relationships.

 Good driving record and proof of current insurance in accordance with Agency liability requirements.  Some early mornings, evenings, and occasional weekends required.  The Agency welcomes candidates with gaps in employment or returning to the workforce due to caregiving responsibilities and other life circumstances  Selected candidates for this position must possess a sensitivity to the diversity of the Agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation, and socioeconomic characteristics.  Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.