Email (V3) not working in my environment for RENXT large gift notification flow

Karen Blaney

Hi I am new to this, but I'll try to explain this the best I can.

I have a flow using the RENXT large gift notification template.
When I hover over the green check marks, it says “Valid Connection”

It successfully connects to RENXT and finds data that satisfies the criteria,

but fails on the email step. It's set up to use the Email (v3) connector.

The Status Code is 401 and then it just says “Unauthorized”

From RENXT Large Gift Notification

I don't see anywhere in that mail connection to configure any settings. So I am not sure what to do, or what it is trying to use for email.

This is our first time trying to use Power Automate. Any insight is appreciated.

Thanks!!!

Karen

Glen Hutson

@Karen Blaney
Do you also see a message below the Unauthorized that says something similar to “The Mail connector is currently restricted for new tenants. Please consider using alternatives like Office 365 Outlook, Gmail, SendGrid connector instead." ? Last I checked, I think it was still an issue. If your org uses Outlook, try that connector. If you use Gmail try that one. Those actually have a quite a few more options. The “Send Mail (V3)” connector is often used as a placeholder.

Karen Blaney

@Glen Hutson
Glen, thank you so much for you response. It prompted me to drill down into the configuration of that Premade Blackbaud Connector and replace the default(V3) mail with an Outlook 365 (V2) connection, and copy the parameters from the V3 to the V2. That worked. I appreciate you taking the time to respond. And I do remember at some point seeing that message that says The Mail connector is currently restricted for new tenants. I remember getting that when I was just try to set up a simple “send an email” step through Power Automate, not with any Blackbaud Connectors

Thank you again, Karen Blaney