Raiser's Edge Custom Connector in Power BI not Showing

Jill Freidmutter

Hi! I followed these tutorials (link 1, link 2) and I confirmed that all is set but the RE custom connector (Blackbaud) is not showing on my Power BI. Please help. Thank you!

Alex Wong

@Jill Freidmutter
check this post out and my replies in the post

against what you have done to see if any part may be off.

Jill Freidmutter

@Alex Wong, thank you so much for your quick response. I will let you know how it goes. (After spending many hours today by myself and with my IT person, it may be a few days before I can devote enough time to follow through on your suggestions.)

Jill Freidmutter

@Alex Wong, my IT person and I spent about 2 hours today recreating and checking everything and still no luck. We are not seeing the connector in Power BI desktop. Do you have other suggestions?

Alex Wong

@Jill Freidmutter
There is a Power BI User group meeting tomorrow 12-1:30 est

https://community.blackbaud.com/events/item/66/4145

If you got the time, you can join the meeting and we can help you directly

Jill Freidmutter

@Alex Wong I will be there !!! ?Do I need to do anything special to get in the queue for help? Should I log on early?

Erik Leaver

@Jill Freidmutter
I've got you on the agenda ;-).

Jill Freidmutter

?@Erik Leaver

Alex Wong

@Jill Freidmutter
not really anything that formal, but Erik will make decision as he is the host

Jill Freidmutter

@Alex Wong @Erik Leaver
We think it's my computer. We rebooted the computer, uninstalled and reinstalled Power BI desktop, and disconnected OneDrive. None of that worked. My IT person loaded Power BI desktop on his computer and copied the file folder sequence with the .mez file in it. He is able to connect! When he Gets Data and types in “Blackbaud” he sees it!

He will research on his end to see what it might be and how to fix it. Any additional suggestions you may have are welcome! Thank you again for the time you and the hive provided to help me with this.

Jill Freidmutter

@Alex Wong @Erik Leaver
Success! My IT person did the research, and it turns out that the mez file needed to be on OneDrive! I can now access the data! Whee! Now the fun begins…

Alex Wong

@Jill Freidmutter
I'm not sure how your IT person came to that conclusion, but my mez file is not on OneDrive and works no problem.

Though again, we are using different version of windows/onedrive. So maybe there are some additional restriction.

Regardless, as long as it is working for you. * high five *