Add-In Gift Button (HTTP Request) stopped working but only for Planned Gift type gifts

Reuben Schmitz

I previously created a number of Gift Buttons (HTTP Requests) that were working great. Friday, the whole list of buttons disappeared (had several gift Add-ins created). Oddly, they only disappeared on gifts of Planned Gift type (where I need them). They are still visible and functional on gifts with all other gift types.

The buttons still work fine (when I can see them). but the whole list is just gone on my planned gift records in NXT.

Has anything changed to impact this? Any reason that might have happened (or any suggested solution)? Seems really odd.

FYI - Gift Type is not specified anywhere in any of the flows.

Ben Lambert

@Reuben Schmitz Hi Reuben, I see the same behavior. I think this is a bug and it would be worth filing a case with Support so we can get it routed to the right team.

Reuben Schmitz

Ben, thanks for that - will do.

Ben Lambert

@Reuben Schmitz Update: Ok, the team has confirmed this is a bug, and getting it filed with Support will help expedite getting a fix released. Sorry for the trouble here Reuben!

Reuben Schmitz

@Ben Lambert
Blackbaud was able to fix this - all set. Thanks for the help.