Business Analyst, University of Victoria Advancement Services

Gregory Churchill

Reporting to the Associate Director, Alumni and Development Information Systems, the Business Analyst provides business analysis, systems training and user support to more than 60 Alumni and Development staff who work both centrally and in faculties and departments at the University of Victoria in British Columbia, Canada.


The Business Analyst has a central role in improving core business processes, promoting interdepartmental collaboration and optimizing the use of information systems for meaningful engagement with alumni and donor stakeholders.


Key responsibilities are:

• Analyzing, improving, and documenting core business processes that utilize Alumni and Development information systems
• Contributing to project planning and execution with an emphasis on stakeholder identification, requirements gathering, testing and communications
• Supporting and instructing on the use of software applications, reports and data
• Utilizing reporting tools to query and extract reports from databases

The Business Analyst is expected to gain in-depth understanding of core Alumni and Development business processes, which include activities such as alumni and donor communications, alumni and donor relationship management, event management, tracking and measuring performance, identifying donor prospects, improving data integrity, and fundraising for the university’s programs, research and student support, which exceeded $28,500,000 for FY 21.


The Business Analyst supports and provides instruction on how to complete various business processes using software and data applications, which includes a fundraising and alumni engagement CRM SaaS for 200,000+ alumni and donors (RE NXT), online donation and event registration software (NetCommunity), email marketing software (NetCommunity), visual analytics platform, database reporting tools, data integrity tools, call center software, and a documentation and training resources platform.


This position requires a post-secondary degree in a computer science or business discipline plus a minimum 5 years of experience:

• Analyzing and documenting business processes and related information systems
• Contributing to project planning and execution
• Supporting and instructing on the use of technology, information systems, and data
• Utilizing SQL or other reporting tools to query and extract data from databases
• Developing documentation, training resources and conducting one-on-one and group training
• An equivalent combination of education and experience may be considered.

Knowledge requirements include:

• Project management best practices with an emphasis on stakeholder identification, requirements gathering, and communications
• In-depth technical knowledge of database management systems and reporting tools
• In-depth technical knowledge of content management systems and email marketing applications
• In-depth technical knowledge of standard office tools including: MS Office (Word, Excel, PowerPoint, Outlook, Access), MS SharePoint, MS Teams

Assets or Preferences:

• Experience working in a post-secondary Alumni and Development environment
• Certificate in Business Analysis. CBAP or PMI-PBA an asset
• Experience with Blackbaud Raiser’s Edge or similar CRM
• Experience with Blackbaud NetCommunity or similar suite of website and email applications
• Experience with Tableau Server, Tableau Catalog
• Experience with SQL, HTML, CSS

Benefits and Perks*


UVic compensation is competitive with:

• Annual salary increases – 3% progression increases up to the salary job rate, and 2% performance increases from the job rate to the ceiling, of the salary range
• 7 hour work days and 35 hour work weeks
• Generous vacation time off - 22 days to start, increasing to 25 days – 15 days for term employees
• Annual holiday closure between Christmas and New Years
• Leaves – maternity, parental, adoption, personnel, sick and long term disability*
• Flexibility in arranging work schedules
• Access to personal and central professional development funds*
• Diverse range of learning and development opportunities*
• Sustainability initiatives including discounted transit passes and a pedestrian and bike friendly campus*

UVic contributes to you and your family’s health and well being through its

• Comprehensive medical, dental* and pension* benefits
• Employee and family assistance program
• Discounted athletic facility membership*
• Access to health and wellness tools and resources to support you in finding work-life balance

* Some eligibility criteria apply for term positions


Please note: to be eligible for this position you must be a Canadian citizen or Permanent Resident.

Please apply for this position at https://uvic.mua.hrdepartment.com/hr/ats/Posting/view/6924


Posting Close Date is 27 May 2021