Database Manager - Children's Museum of Denver
Denver, CO
At the Children’s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service.
This full-time position reports to the Chief Financial Officer and is responsible for the efficient management of the Altru database system. The Database Manager will serve all departments across the Museum and implement standards and business rules, create reports, and ensure the accuracy of all ticketing, admission, donor, and membership data. Altru is the Museum’s principal system for admissions, memberships, donations, group bookings, calendar and resource tracking, retail sales and payment processing. The ideal candidate will have experience working with Altru or similar nonprofit-related database software, have advanced knowledge of Microsoft Excel and be prepared to assist with other software solutions within the Museum.
Major Responsibilities/Activities
• Act as a super user of Altru Database. Analyze organizational database processes and procedures and prepare recommendations for improvements in efficiency and effectiveness; ensuring business needs have been paired with an effective solution.
• Act as a support and resource to Museum staff regarding Altru software components, provide training where needed, and act as the first line of customer service before requests are escalated to Blackbaud Customer Support. Actively works to troubleshoot and collaborate with others to drive work to completion.
• Serve as primary point of contact between the Museum, Altru/Blackbaud, and Museum’s outsourced IT team. Clearly communicates statuses and issues to Museum Leadership; including planned maintenance, system upgrades, and relevant Blackbaud ‘road map’ updates.
• Provide consistent oversight of data quality and structure within the Altru database and monitor and communicate with users to ensure accuracy.
• Prepare/build queries, exports, reports, and dashboards as requested in a broad range of formats .
• Manage database hygiene, enrichment, segmentation, targeting, and troubleshooting within Altru and other related technology solutions. (Includes data integration with 3rd party systems and programs).
• Participate as active member in the Altru online community and act as lead for Museum to provide feedback to Blackbaud on issues and/or system upgrade requests.
• Manage the maintenance and security permissions of users in the Blackbaud system
• Ability to work evenings and weekends occasionally
• Other duties and special projects as assigned
Qualifications
• Candidates should be detail oriented and effective at problem solving and collaboration, as this position is a critical link to all user departments in developing operational reporting
• Knowledge of cloud-based data systems and functionality with an understanding of on-site hardware necessary to run such systems
• Fluent with Microsoft Office Suite and advanced skills in MS Excel
• Advanced knowledge of Blackbaud Altru preferred
• Ability to work collaboratively and patiently with end users and to understand their needs and translate their requests into effective reports
• Ability to problem solve in an ever-changing team-oriented environment
• Excellent organizational skills, analytical skills and attention to detail
• Strong verbal and written communication skills
Work Environment
This position operates in busy indoor environment where variable temperatures, crowds and moderate to very noisy sound levels are common. This position interacts with adults and children, and routinely uses standard office equipment such as computers, phones, and photocopiers, as well as common cleaning supplies.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to load, unload and set up materials and equipment (up to 25 lbs).
• Must be able to remain in a stationary position for extended periods of time indoors and outdoors (up to 6 hours).
• Other physical requirements of the position may include but are not limited to moving, traversing, positioning self to bend, stoop, crouch or remain in a stationary position, and reaching.
• Operate a computer and other office equipment
• Frequently communicate with staff with daily inquiries and exchange accurate information in these situations.
Other Duties
Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary range
$45,000 per year plus generous benefit package, including company-paid health insurance and 20 days paid vacation per year.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job
The Children’s Museum of Denver at Marsico Campus is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.
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