Position Available: Tower Hill School in Wilmington, Delaware - Advancement Operations Manager

Dyann Connor

Advancement Operations Manager
POSITION SUMMARY:
This individual reports to the Director of Advancement and is responsible for managing the infrastructure to support gift processing, stewardship, prospect management, budget administration and database needs of the Advancement Office. He/she supports the Advancement Office’s fundraising goals by conducting prospect and foundation research, analyzing data, building giving pyramids and assigning ask amounts as well as providing biographical and financial profiles and briefings.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities include but are not limited to the following:

• Oversee and manage the Raiser’s Edge database to ensure data integrity and accuracy and protocol compliance. Responsible for data security, proposing/updating procedures for database usage/maintenance. Review vendor contracts. Serve as liaison between Raiser’s Edge and Financial Edge users, and work closely with Information Technology Department to ensure ongoing communication of any issues and database maintenance, upgrades and backup.

• Conduct ongoing research of prospects using a variety of resources and producing prospect profiles, prospect reports, event briefings and database updates. Track prospects and donors through monitoring daily news, online alerts and utilizing internal information, proactively sharing appropriate and relevant details with Advancement Office and as needed, Head of School and Administrative Council. Utilize data to identify and qualify new donor prospects. Responsible for understanding new practices in prospect research, analytics and data mining. Oversee the evaluation, negotiation, recommendation, purchase and renewal of research resources, publications and services. Implement, manage and utilize a system for collecting and managing donor and prospect information. 

• Responsible for creating and implementing effective and efficient donor/prospect data systems through moves management. Monitor stewardship activity to ensure annual reporting to donors and foundation. Participates in analysis and fundraising strategies in partnership with the Advancement Office and as needed, Administrative Council. 

• Using the centralized database, input all gift data entry for the Advancement Office following procedures, including credit card processing, matching gifts processing, balancing and preparing deposits for Business Office. 
• Generate and produce personalized and merged documents incorporating Raiser’s Edge data including solicitation letters, letters of acknowledgment, receipts, and pledge reminders. Draft letters for unique donations. Handle donor gift inquiries. 

• Support the Director of Advancement in managing capital projects and capital campaigns, including master documents tracking; donor and prospect reports; prospect profiles; packets; event support. 

• Support the Associate Director of Advancement in all Annual Fund solicitations; assigning targeted asks; determining mail lists for segments including in-house and outside vendors; generate personalized and merged documents; add actions for mailings. 

• Develop and produce queries, exports, reports and profiles accurately and timely as requested by the Advancement Office, Head of School and Chair of the Board, including analytical, benchmark, demographic, statistical and comparative. 

• Primary responsibility for producing all donor lists for the Annual Report, including organization of associated data for publication. Process annual database updates including incoming/outgoing students and their families, any new constituents and year-end changeovers.
• Manage departmental budget and reporting requirements for Advancement, Restricted Donations, Capital, Endowment and Hayward Donations accounts, including responsibility for monthly and year-end Business Office gift reconciliation. 

• Provide support for Advancement Office events as required, which include Homecoming, Reunions, Grandparents’ Day and the annual Golf Outing, among others. 

• Performs other related duties as assigned.

  
EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree is preferred. Additional workshops, certificate programs in area of relational database software principles and operations would be helpful.
• Five years of database experience, preferably Blackbaud’s Raiser’s Edge, in a development office environment.
• Five years of relevant workplace experience is necessary, preferably in a non-profit.

 
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:

• Knowledge of development principles and practices.
• Ability to mine database and export requested information on stringent timelines.
• Ability to exercise sound judgment, tact and diplomacy.
• Ability to be organized, methodical, accurate and detail-oriented.
• Ability to work as a member of a team in a variety of roles, sometimes outside of his/her job responsibilities.
• Ability to learn and seek out on-line services for research.
• Ability to set and achieve multiple personal goals and objectives under deadline pressures.
• Ability to handle extremely sensitive information with confidentiality and tact.
• Positive, winning attitude, energetic, driven and goal-oriented personality. 

Please contact:
Dyann Connor

dconnor@towerhill.org

Dean of Recruitment 

T: (302) 575-0550 X214