One of the benefits of having Blackbaud host your applications is that we take care of the administrative tasks of creating and saving backups so your IT team doesn’t have to. You also don’t have to worry about disaster recovery. If anything ever happens to your place of business, we can supply a backup of your data, down…
Have you set up your hosted Edge products so that you are not required to enter a second username and password when logging in? If you haven’t already set up Windows Authentication for your hosted users, we highly recommend this to reduce the number of logins. This form of authentication is recommended for Mac users as…
Blackbaud’s US offices will be closed on Monday, February 15th in observance of Presidents' Day. Our offices will reopen for normal business hours on Tuesday, February 16th. As always, our online Support resources will remain available to users with active maintenance. Are you new to the hosting environment or a new…
Blackbaud Hosting Services recommends some basic browser configuration settings in order to ensure the most complete functionality while accessing and working within your hosted applications. After installing Citrix, the following settings will need to be configured for all users in the appropriate browsers: Internet…
There are times when it may be necessary to manually disconnect a user from the hosted environment, such as if the hosted application was closed without a proper logout. But, you may wonder, if the application is already closed – how do you disconnect the user? The steps are outlined below, and can also be found in the…
Did you know that Blackbaud Hosting Services has direct Chat Support? No matter the level of complexity, our expert analysts are ready to troubleshoot and resolve your questions through our quick and convenient Chat Support. What’s so amazing about Chat Support?* * It’s easy! Go to Chat Supportand choose Hosting Services…
Blackbaud's US offices will be closed on Monday, January 18th in observance of Martin Luther King, Jr. Day. Our offices will reopen for normal business hours on Tuesday, January 19th. As always, our online Support resources will remain available to users with active maintenance. Are you new to the hosting environment or a…
In this post, we will review some of the common questions about printing from within Blackbaud’s hosted environment. Q: How do I print to other printers in my network? A: For Windows users - The Citrix Universal Printer! The Citrix Universal Printer appears as a standard option in the Printer Setup menu within the hosted…
Happy New Year from Blackbaud’s Hosting Services team! Just a reminder that our Holiday Customer Support hours for US Customers this week will have the following exceptions:* * * Thursday, 12/31: Blackbaud Closes at 3pm ET * Friday, 1/1: Blackbaud Closed in observance of New Year's DayAlso, our online Support resources are…
Happy Holidays to you and yours from Blackbaud’s Hosting Services team! Just a reminder that our Holiday Customer Support hours for US Customers this week will have the following exceptions:* * Thursday, 12/24: Blackbaud Closes at 3pm ET * Friday, 12/25: Blackbaud Closed in observance of Christmas Also, our online Support…
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