Thursday, June 8, 7:20 a.m. CT: Our mock deployment was successful. We are currently targeting the following date for deployment (note the dates could change based on results from our test deployment in our test environment). The deployment to production will require downtime.* Sunday, June 11 (the day after the scheduled…
2/8, 5:53 a.m. CT: we successfully completed the deployment last night at 11 p.m. ET. Real-time sync, nightly uploads and fund statement uploads are turned on. All data is also up to date. We apologize for any inconvenience and really appreciate your patience. We will send a formal success email today. 2/7, 6:51 a.m. CT:…
An issue has been discovered that impacts the automatic upload of data from FIMS to DonorCentral. Over the weekend, we performed manual data uploads while actively investigating the issue; therefore the most recent available data was uploaded to DonorCentral the night of Sunday, January 15. The nightly upload has been…
12:29 p.m. CT: We manually loaded all customer data pushed to DonorCentral from FIMS, so anyone accessing DonorCentral should see up-to-date data. We are also turning on the nightly processing for tonight's upload. We will monitor tonight's processing. 2:11 p.m. CT: We are temporarily turning off the nightly upload from…
7:27 p.m. CT: DonorCentral users might have experienced intermittent accessibility issues from 7:01 p.m. - 7:20 p.m. CT. We identified the root cause and have resolved the issue. We'll continue to monitor the situation and update if anything changes.
3:23 p.m. CT: we've received reports from CenturyLink that the issue has been resolved. We'll continue to monitor the situation and update if anything changes. 12:34 p.m. CT: We have received a report from CenturyLink, which is our network provider, that they have experienced a system-wide issue. You might experience…
3:34 p.m. CT: we've received reports from CenturyLink that the issue has been resolved. We'll continue to monitor the situation and update if anything changes. We have received a report from CenturyLink, which is our network provider, that they have experienced a system-wide issue. You might experience intermittent…
12:03 p.m. CT: we have identified the root cause and fixed the issue. We will continue to monitor performance throughout the day. Thank you for your patience. DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will update Community when we have…
7:14 a.m. CT: Last night DonorCentral users might have experienced intermittent accessibility issues. The root cause was quickly identified and resolved. DonorCentral should be performing as expected. We are continuing to test and monitor to ensure the system is running smoothly.
10:03 a.m. CT: We have isolated and fixed the issue. Access should be restored and DonorCentral should be functioning as expected. 9:54 a.m. CT: DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will continue to update this Community post.
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