The Blackbaud Community is designed for peer-to-peer support and best practice sharing to help customers get better outcomes from our products. Please read these guidelines on how to leverage community while contributing to our members’ success.
- Build your profile: Go to Edit Community Profile
a. Upload a profile photo.
b. Add a short bio. We recommend including something about your role and a fun personal fact!
c. Choose the products/solutions relevant to your role. - Set your notifications:
a. Edit Notifications > to control who can contact you & when you get emailed about activity in Community. Tip - unless your role involves regularly engaging with members, we recommend that you use privacy settings to not allow private messages and profile comments, so members do not have any expectations for communications with you.
b. Edit Subscriptions > to the products/solutions communities relevant to your role. Learn how. - Log in regularly and learn:
a. Aim to log in at least once a month to review discussions and understand customer priorities, concerns, and pain points. Tip - you can use the "Hot" or "Latest Post" sorting options in the discussion forums to quickly learn from our members. You may even learn a new trick or two!
b. If it’s been more than six months since you’ve last logged in, we will reach out with a reminder and ask if you would still like to be a member. - Keep it a sales-free zone:
a. When replying to a discussion, do not directly market a product or service unless a member is asking for a suggestion.
b. Products and services can be promoted in discussions and blog posts if done so in a way that includes helpful tips and best practices.
c. Please report content from partners or other members that can be seen as proactively selling. Learn how. - Help promote the power of peer-to-peer support:
a. Encourage customers to leverage Blackbaud Community to connect with and learn product tips from other customers.
b. Only respond to questions if:
i. It is part of your role -or-
ii. The question has not received any replies after 2 days and you have received approval from the relevant community manager, product marketer, product manager, or customer success manager to reply. - Remember that it’s a public website: Don't post information that has not been approved to be shared publicly.