Errors in Raiser's Edge

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Kevin Schwab
Kevin Schwab ✭
Ninth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Good Afternoon,

Hoping someone who has used Raiser's Edge can help a new user troubleshoot his way through a couple of error messages.  I am currently using Raiser's Edge to post donations to Financial Edge.


Before I post the donations, I select 'click pre-posting report' - and review the 3 reports that get produced (the Batch Validation Report, the Exception Report, and the General Ledger Pre-Post Control Report).


I have encountered the following error messages (after clicking on the pre-post report button):


1)  'No Records Posted'

2)  'Exception Reason:  Invalid GL Account Number' 


I wasn't really involved in our conversion to Raiser's Edge until the very end - so I'm afraid my knowledge is a little limited.


Any help would be greatly appreciated!
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Comments

  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    I'm not directly involved with FE but will share a couple things I've gleaned from working on the RE side.  Do you have corresponding GL account numbers entered in FE projects and GL funds.  (See Records > Funds > open each of the appropriate funds and check the GL Distribution tab for each gift type you use to see that the correct GL # in correct format is listed.)


    Be sure to check the knowledgebase. Type in the something like "Error: No Records Posted" and see if you get some helpful results. Here's a link for one:

    Error: No records processed when running pre-post report or posting to General Ledger

    Looks like a pretty good checklist to start with.
  • Kate Hudson
    Kate Hudson ✭
    Ancient Membership Facilitator 1 Photogenic
    Hi Kevin,


    I generally find that "no records posted" occurs when I have an incorrect GL post date somewhere, usually in the batch, or the wrong range selected in the posting window, but if it is telling you the account is invalid, your subtype selected on a gift in the gift batch is incorrect. I'm not much of an FE user beyond posting batches and editing them once in FE and posting them to finalize them, but I would make sure your subtype is mapped to an active, correct GL account. Get with your finance team on this as they should be able to check on that and correct it for you.

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