Email Opt-Out Rates?

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Aggie Stephenson
Aggie Stephenson ✭
Ninth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
How can I determine how many people opted out of a particular message? In this case, it's a recurring series we send out through campaigns. I can see how many people were not sent the email due to having opted out in the past (we're now cleaning up our lists to remove them in the first place). However, I can't figure out how to see how many opted out in response to a specific email. Thanks!
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  • Julie Gibson
    Julie Gibson ✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic
    Create a constituent query in RE.  Use the NetCommunity - Emails segmentation at the bottom of your criteria folders.  Enter either email name or subject of the email and opted out = yes.  Then pull in name and email into the output.  



    Thanks,

    Julie

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