Using special characters in email subject lines

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If you're on the email lists for any major online retailers or deal sites like Amazon, Groupon, or LivingSocial you've probably seen emails land in your inbox with special characters like hearts in the subject line. Travel sites like Expedia, Orbitz, and Hotwire use shining suns to entice you to book your next vacation.



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It is possible to include these kinds of special characters when sending an email message out of Luminate Online. To do so, all you need to do is encode the character you wish to use in Base64. For example, if you want to use a heart in your subject line, you'd use =?utf-8?B?4pml?=.



If you have no idea what Base64 is or how to encode something in Base64, that's OK -- fortunately there are online tools to encode characters for you. One I've used and recommend is base64encode.org. All you need to do is copy and paste the character you wish to use into the box at the top of the page and click "Encode".



Here are the Base64 equivalents for some of the characters from this Wikipedia page:

 

Black sun with rays☀=?utf-8?B?4piA?=Cloud☁=?utf-8?B?4piB?=Umbrella☂=?utf-8?B?4piC?=Snowman☃=?utf-8?B?4piD?=Comet☄=?utf-8?B?4piE?=Black star★=?utf-8?B?4piF?=Star☆=?utf-8?B?4piG?=Lightning☇=?utf-8?B?4piH?=Thunderstorm☈=?utf-8?B?4piI?=Sun☉=?utf-8?B?4piJ?=Ascending node☊=?utf-8?B?4piK?=Descending node☋=?utf-8?B?4piL?=Conjunction☌=?utf-8?B?4piM?=Opposition☍=?utf-8?B?4piN?=Black telephone☎=?utf-8?B?4piO?=White telephone☏=?utf-8?B?4piP?=Ballot box☐=?utf-8?B?4piQ?=Ballot box with check☑=?utf-8?B?4piR?=Ballot box with X☒=?utf-8?B?4piS?=Saltire☓=?utf-8?B?4piT?=White shogi piece☖=?utf-8?B?4piW?=Black shogi piece☗=?utf-8?B?4piX?=Black left pointing index☚=?utf-8?B?4pia?=Black right pointing index☛=?utf-8?B?4pib?=White left pointing index☜=?utf-8?B?4pic?=White up pointing index☝=?utf-8?B?4pid?=White right pointing index☞=?utf-8?B?4pie?=White down pointing index☟=?utf-8?B?4pif?=Skull and crossbones☠=?utf-8?B?4pig?=Caution sign☡=?utf-8?B?4pih?=Radioactive sign☢=?utf-8?B?4pii?=Biohazard sign☣=?utf-8?B?4pij?=Caduceus☤=?utf-8?B?4pik?=Ankh☥=?utf-8?B?4pil?=Russian cross☦=?utf-8?B?4pim?=Chi Rho☧=?utf-8?B?4pin?=Cross of Lorraine☨=?utf-8?B?4pio?=Cross of Jerusalem☩=?utf-8?B?4pip?=Star and crescent☪=?utf-8?B?4piq?=Farsi symbol☫=?utf-8?B?4pir?=Adi shakti☬=?utf-8?B?4pis?=Hammer and sickle☭=?utf-8?B?4pit?=Peace symbol☮=?utf-8?B?4piu?=Yin and yang☯=?utf-8?B?4piv?=Trigram for Heaven☰=?utf-8?B?4piw?=Trigram for Lake☱=?utf-8?B?4pix?=Trigram for Fire☲=?utf-8?B?4piy?=Trigram for Thunder☳=?utf-8?B?4piz?=Trigram for Wind☴=?utf-8?B?4pi0?=Trigram for Water☵=?utf-8?B?4pi1?=Trigram for Mountain☶=?utf-8?B?4pi2?=Trigram for Earth☷=?utf-8?B?4pi3?=Wheel of Dharma☸=?utf-8?B?4pi4?=White frowning face☹=?utf-8?B?4pi5?=White smiling face☺=?utf-8?B?4pi6?=Black smiling face☻=?utf-8?B?4pi7?=White sun with rays☼=?utf-8?B?4pi8?=First quarter Moon☽=?utf-8?B?4pi9?=Last quarter Moon☾=?utf-8?B?4pi+?=Mercury☿=?utf-8?B?4pi/?=Female sign♀=?utf-8?B?4pmA?=Earth♁=?utf-8?B?4pmB?=Male sign♂=?utf-8?B?4pmC?=Jupiter♃=?utf-8?B?4pmD?=Saturn♄=?utf-8?B?4pmE?=Uranus♅=?utf-8?B?4pmF?=Neptune♆=?utf-8?B?4pmG?=Pluto♇=?utf-8?B?4pmH?=Aries♈=?utf-8?B?4pmI?=Taurus♉=?utf-8?B?4pmJ?=Gemini♊=?utf-8?B?4pmK?=Cancer♋=?utf-8?B?4pmL?=Leo♌=?utf-8?B?4pmM?=Virgo♍=?utf-8?B?4pmN?=Libra♎=?utf-8?B?4pmO?=Scorpius♏=?utf-8?B?4pmP?=Sagittarius♐=?utf-8?B?4pmQ?=Capricorn♑=?utf-8?B?4pmR?=Aquarius♒=?utf-8?B?4pmS?=Pisces♓=?utf-8?B?4pmT?=White chess king♔=?utf-8?B?4pmU?=White chess queen♕=?utf-8?B?4pmV?=White chess rook♖=?utf-8?B?4pmW?=White chess bishop♗=?utf-8?B?4pmX?=White chess knight♘=?utf-8?B?4pmY?=White chess pawn♙=?utf-8?B?4pmZ?=Black chess king♚=?utf-8?B?4pma?=Black chess queen♛=?utf-8?B?4pmb?=Black chess rook♜=?utf-8?B?4pmc?=Black chess bishop♝=?utf-8?B?4pmd?=Black chess knight♞=?utf-8?B?4pme?=Black chess pawn♟=?utf-8?B?4pmf?=Black spade suit♠=?utf-8?B?4pmg?=White heart suit♡=?utf-8?B?4pmh?=White diamond suit♢=?utf-8?B?4pmi?=Black club suit♣=?utf-8?B?4pmj?=White spade suit♤=?utf-8?B?4pmk?=Black heart suit♥=?utf-8?B?4pml?=Black diamond suit♦=?utf-8?B?4pmm?=White club suit♧=?utf-8?B?4pmn?=Hot spring♨=?utf-8?B?4pmo?=Quarter note♩=?utf-8?B?4pmp?=Eighth note♪=?utf-8?B?4pmq?=Beamed Eighth notes♫=?utf-8?B?4pmr?=Beamed Sixteenth notes♬=?utf-8?B?4pms?=Music flat sign♭=?utf-8?B?4pmt?=Music natural sign♮=?utf-8?B?4pmu?=Music sharp sign♯=?utf-8?B?4pmv?=

 

If you choose to use special characters in your subject line, I definitely recommend you test to see what impact it has on your email's deliverability, open, and clickthrough rates.

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Comments

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Awesome stuff Noah! Thanks for sharing!!!

  • Kent Gilliam:

    Awesome stuff Noah! Thanks for sharing!!!

    Trendy topic lately. Seems worth testing.

     

    http://www.campaignmonitor.com/resources/will-it-work/symbols/

     

    http://webmarketingtoday.com/articles/Special-Characters-in-Email-Subject-Lines-Good-or-Bad/

     

    Not working in Outlook 2003 is a bummer. I'd limit the use to decoration rather than replacing a word. (No 'We [heart] our donors")

  • Does anyone know best practices on how to avoid sending these in subject lines to people for whom the symbols do not render?
  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    James Servino:
    Does anyone know best practices on how to avoid sending these in subject lines to people for whom the symbols do not render?

    Not possible that I know of. You'd have to have some code that could determine the email system and then turn it off for some or leave on for others. There's not that kind of code editing environment in the subject line field. Someone may have another idea but I'm not aware of a way to accomplish this. 

  • Neat-o! Thanks for sharing, Noah.

     

    Tanya

  • Derek Martin
    Derek Martin Blackbaud Employee
    Ancient Membership Facilitator 1 Name Dropper Photogenic

    James Servino:

    Does anyone know best practices on how to avoid sending these in subject lines to people for whom the symbols do not render?

    I'd say that one best practice is to make sure that your subject line makes sense without the special character.  In other words, a subject line like "We ♥ Nature" is going to read as "We  Nature" for recipients using an email client that can't render the characters.  (Brian basically already said this.)
  • I'm still a little unclear on how to get the base64 version of these symbols -- seems like I'm missing a step. For example, if I wanted to use the bike symbol, how would I get the base64 representation?



     
  • Mike,



    I use base64encode.org. You can copy and paste a symbol and convert to base64.
  • I see the utf-8 indicator in there -- is it as simple as converting the hexadecimal value of a UTF-8 character to base64 and putting the new value in the string as indicated?
  • Very cool. But I'm also struggling to generate the base64 code. When I copy and paste either the symbols, unicode #, or html code from the wikipedia page you reference into the top box on base64encode.org and click "Encode", I don't end up with any of the conversion codes that you listed out. What am I doing wrong?
  • Greg Sims:

    Very cool. But I'm also struggling to generate the base64 code. When I copy and paste either the symbols, unicode #, or html code from the wikipedia page you reference into the top box on base64encode.org and click "Encode", I don't end up with any of the conversion codes that you listed out. What am I doing wrong?

    Any further help on this? I'm still unable to generate the codes you created using base64encode.org.

  • I gave it a try, using Chrome, and it worked for me.


    Select and copy the ♥ symbol itself.


    Paste into the converter. 


    It returns "4pml" for me.


    Noah says to use =?utf-8?B?4pml?= in the subject field in his examples. So the format must be:


    =?utf-8?B?CODEHERE?=


    I tried it with a few from the wiki and the converter worked. Chrome on Windows8.


    EDIT: Cool. That same code works in Outlook subject lines too. My emails should be interesting for a while!
  • Will Hull
    Will Hull Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic
    Hey there, everyone.


    I wanted to let you know that these emojis above aren't the only ones you can use.  You can find practically any emjoi found at https://emojipedia.org/ for use in your subject line. Once you have an emoji copied to your clipboard from emjoipedia you then take it to a base64 encoder like the one found at https://www.base64encode.org/. This will then give you the code needed to put it in as an emoji between the final two question marks in the code supplied above (e.g. =?utf-8?B?CODEHERE?=).


    I hope this helps you in getting emojis into your subject lines.


    Will Hull

    Senior Implementation Analyst, Blackbaud
    will.hull@blackbaud.com
  • Hi,


    I found this code worked for the Flexing Bicep Emoji: =?utf-8?B?8J+Sqg?=

    Using the Base64 encoding 8J+Sqg== without the trailing == characters, 8J+Sqg. I then replaced the characters just after =?utf-8?(xxxxxx)?= with the Base64 code so the result was =?utf-8?B?8J+Sqg?=


    Thanks Noah Cooper, Brian Mucha, and Will Hull for your help on this.

    Hope this helps.

     

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