EFT and Direct Debits

Nikki Caldwell · February 2015

We just purchased and have just started using EFT for our credit cards and direct debit transactions. We also have Blackbaud Merchant Services to process these.

If I am in a batch of Direct Debits and I did the EFT Transmission files, how long does it typically take to come back? I did an EFT transmission file this morning for our outstanding Direct debit transactions, and whenever I open the batch it says it's waiting for an answer from our processor - this has been since this morning.

How long does it typically take to go through the bank and come back? Is this a process that will happen frequently? We are approaching our busy campaign time and I don't want to see any payments slip through the cracks when there's a large volume to process.

Thanks

Karintha Marshall · October 2015

We did a test transaction and the EFt transmission file went through the next day. The batch record in Raiser's Edge didn't change, however - we went into BBMS and check that the transaction was completed.

Nothnig changed on the batch record in RE until the batch was posted.

Hope this helps.

Jennifer Lange · October 2015

I've found mine complete after 24 hours. NOTE: It will ask you every time you open the batch if you want to wait and see if the EFTs cleared. Don't wait for a time when you open the batch and that isn't there - there won't be one!

Jenny Kleintop · January 2016

We’ll go back in the batch the next day and choose “Yes, I’ll wait”. If you see a gift attribute “REGiftTransactionID” populated, it went through; however you don’t know if it rejects, only that it went though. So we make sure to check the BBMS website that each charge says “Approved.”

EFT and Direct Debits

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