Historical Email Statistics

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Alicia tmp
Alicia tmp ✭
Ninth Anniversary Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Is there any way to view historical data from eblasts? For example, we like to keep track of the open rate at 24 hours, 48 hours and 7 days (as well as other data). To do this, we have to login and view the message report for every message we send after 24 hours, 48 hours, and 7 days. This is rather inconvenient as the times we need to check often fall on weekends, and we need to manually keep track of it all. Currently, the reporting statistics appear to be very limited.



Thanks.
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  • Jennifer Ring
    Jennifer Ring ✭
    Tenth Anniversary Facilitator 1 Name Dropper Photogenic
    Hello Alicia,



    If you are using lists that are based off of a query from Raiser's Edge, then we can track the open rate, bounces, and conversions using queries in Raiser's Edge.  When an email is sent from NetCommunity to a Raiser's Edge query, the email statistics are written to the constituent record within the "NetCommunity" tab.  Using a query for tracking may help to streamline this process, and provide an easier way to pull the data.



    Thanks!

    Jennifer Ring

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