Important Update: Online Express Test Email Messages

Debra King:
Hi, I am now having this issue on multiple machines and platforms. We're are not able to receive any test emails for our e-blasts.

Hi Debra...I just took a look and from our end, it looks like all of the test messages that have been sent from your organization in the last 2 days have been delivered normally. I saw two from today. I also saw 5 email addresses from your organization's domain that have previously hard-bounced.



If you're still not receiving test emails, can you please click the Help button in Online Express and choose the Live Chat option. One of our support analysts will be able to diagnose further with you. Thanks and sorry for any inconvenience here.

Joanne McConnell:
We also are getting an error message when we attempt to send blast email messages. Very frustrating. We reported the problem late last week and do not have it resolved yet.

Hi Joanne. I had a look at your open support case. It described a query error that you're seeing.



Would you mind trying something for me? We saw one other report of another organization experiencing this same error when they accidentally deleted an email type from RE that they had previously mapped for use in OLX (under Account > Integration Options > Email Mapping). Can you open that screen in OLX, and then just click ok to re-save any blank values. Then see whether that resolves the query error? If not, we'll be working with your support analyst to get a speedy resolution here, regardless of the root cause.



Thanks and sorry for the inconvenience here.

Hi Julie Miskoviak‍. Normally you'd want to reach out directly to our support team for the fastest support with something time sensitive like a specific email job you sent. But I connected with our email services team and I'll email you directly with an update about your email job.


Thanks!

Chris Martin