Tracking anonymous donations without creating an 'Anonymous' constituend

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We often receive donations from unknown sources (i.e. cash at an event where the donor turns down a receipt) and we'd like a way to track and note these gifts without attributing them to a fake/anonymous record. Does anyone have this same situation and have come up with a workflow that might help?



This is not for donations where the donor has told us they wish to remain anonymous, this is for when we truly do not know who the donor is. 



Thank you!!
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  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Valerie, can I ask why you don't want to create record (fake/anonymous/donor unknown/your org record) to record these?  Obviously, to have the data in RE you'll have to enter it somewhere. 



    A situation where a donor turns down a receipt is a different issue to me if you know who the donor is.  In that case I would put gift on donor record, not mail them a receipt and note as anonymous.



    We have an "Unknown Donor" record and use it frequently for cases where donor is not known - event kitty, when we don't know donor's name/info, can recycle $ etc.  Has worked well for us for years.
  • I'm with JoAnn.  I don't see how you could track the donation without at least one "unknown donor" record.
  • JoAnn Strommen:

    Valerie, can I ask why you don't want to create record (fake/anonymous/donor unknown/your org record) to record these?  Obviously, to have the data in RE you'll have to enter it somewhere. 



    A situation where a donor turns down a receipt is a different issue to me if you know who the donor is.  In that case I would put gift on donor record, not mail them a receipt and note as anonymous.



    We have an "Unknown Donor" record and use it frequently for cases where donor is not known - event kitty, when we don't know donor's name/info, can recycle $ etc.  Has worked well for us for years.

    JoAnn - thank you for sharing this idea. I will start using them to track our donations. We now just use one record called anonymous.
  • Valerie: I'm with JoAnn & John on this, having an "unknown" Const. is great for tracking anonymous gifts. If you're worried about it getting too big you could always keep an annual one (e.g. "Anonymous 2015"). While redundant in one way, because you're creating a new constituent annually, it can also help limit things. For us it was helpful to know the result of "pass the hat" kinds of donation opportunities and to have comparison by week, event, and even by year for reporting and planning.
  • We also do what Eleanore described. At the beginning of the fiscal year, we created two Anonymous constituents - one for financial gifts, and one for gifts in kind. We use those for gifts with no info, illegible writing, donation box proceeds, etc.



    Our organization's privacy policy states that we never publish donor information, so recording "anonymous" gifts on known donors' records, with no Acknowledgement letter and a note about the anonymity request, has never really been an issue for us.
  • In a prior organization, we had a 'Sundry Donors' record.
    • It's not really anything to do with anonymous (which to me means there is a deliberate request/reason to maintain anonymity) but rather that you just don't really know who it is or the gift is minor enough to not really care who it is?
  • We use some form of "anonymous constituent" record and use things like appeal, fund, and events to track the money.  We still see it where we want to.
  • We always associate anonymous gifts with constituent records with the Individual or Organization name.  Up until this fiscal year, we were using the Anonymous checkbox on Bio1 and indicating the gift was anonymous using that field during gift entry.  We also have an addressee field called Preferred Honor Roll where we also indicate that the honor roll listing is Anonymous.  We are moving away from using the Anonymous checkbox on Bio1 and the anonyous indicator in the gift record, simply because then the Anonymous gifts list as "Anonymous" in our gift reports and it is a royal pain tracking each Anonymous gift to its rightful donor.  Since our gift reports are for internal use and are confidential anyway, moving forward we will only note Anonymous in our preferred honor roll and in the Reference field of the Gift subrecord.  Also, we have some donors who sometimes make anonymous gifts and other times not, and we want all of their gifts on the same constituent record, not floating around in some anonymous constituent record.
  • YOu can change the way anonymous gifts/constituents appear on reports with your RE user options in tools.
  • Madeleine Holdsworth:

    We always associate anonymous gifts with constituent records with the Individual or Organization name.  Up until this fiscal year, we were using the Anonymous checkbox on Bio1 and indicating the gift was anonymous using that field during gift entry.  We also have an addressee field called Preferred Honor Roll where we also indicate that the honor roll listing is Anonymous.  We are moving away from using the Anonymous checkbox on Bio1 and the anonyous indicator in the gift record, simply because then the Anonymous gifts list as "Anonymous" in our gift reports and it is a royal pain tracking each Anonymous gift to its rightful donor.  Since our gift reports are for internal use and are confidential anyway, moving forward we will only note Anonymous in our preferred honor roll and in the Reference field of the Gift subrecord.  Also, we have some donors who sometimes make anonymous gifts and other times not, and we want all of their gifts on the same constituent record, not floating around in some anonymous constituent record.

    You can control whether the report shows the Constituent Name or "Anonymous" on the report if you enter the data correctly using the "Anonymous" flag on the gift.  Under User Options > Reports > Gift Preferences you can select to "Include Anonymous gifts" and "Asterisk at end of line."  That will let you see who made the donation but still know that it was not to be publically acknowledged.  RE is well designed to handle just this situation. 
  • The other "2 cents" I have on this subject is to note that a lot of confusion happens when we don't use clear language.



    "Anonymous" and "unknown" donors are two completely different beasts and need to be treated completely differently.  We sometimes get lazy and use the word "anonymous" when we really mean "unknown."



    I don't see any way you could possible track gifts from unknown donors without a record specifically for those gifts, unless you decided to create a new unknown record for every gift in the hope that you could later identify the actual donor, but that sounds like a nightmare for me.  You could completely ignore unknown donor gifts, but that won't let you run accurate financial reports.



    Truly anonymous donors are donors where you know their identity and they simply want to not be publicly acknowledged for their gift(s).  RE has great built-in mechanisms for tracking these gifts letting you track the donor (which has legal requirements) but not publish their name in a donor list.
  • John - 



    Thank you for so clearly explaining in your post the differences in terminology. Spot on.



    Some orgs use a 'Sundry Donor' record to enter gifts of this type - as you said, they are NOT anonymous but just unknown.  
  • I have done this a couple of different ways. You can have an anonymous reocrd to capture all gifts where you don't have donor information. Or if it's event money, you can create a Constituent record labeled with the event name and use it year after year; it will also help keep the anonymous donor record a little cleaner for truly unknown money.
  • Thank you all for the great points. Yes, I understand that this is not in relation to anonymous gifts, but insted to 'unknown' donors. I appreciate the notion of one 'Uknown Donor' record - whether created annually or just one that grows substantially. However, how do I limit my staff from creating 'local' 'Unknown Donor' records - we have 7 offices across the country currently using RE and could grow to 80 offices using it.



    There will be occassions where we find out after the fact who the donor is and that we would need to adjust that 'Unknown Donor' (and no, I would never go through the nightmare of creating a new 'Unknown Donor' for each unknown donation) and I understand how I'd go about that correction. But I can't figure out how to 'force' a limited number of 'Unknown Donors' - any suggestions?



    To answer JoAnn's question - I don't like 'fake' data and have been able to avoid this situation in all of our other databases to date. But the solutions I've used don't appear to work here (typically we would soft credit the event only with no hard credit).



    Thanks once again!
  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    I guess it's a matter of training.  Once there is an "unknown donor" record there should not be any reason to create another.  Just like you don't add James Smith every time he donates. You'll need to decide if it's one record system wide or one per office.  (If you do it per office, I'd somehow have office ID/location as part of record name - even at beginning of name.  You wouldn't want to have to sort thru 80 Unknown Donor records if you end up with one per office.) 



    I'd never considered creating one for each year - any reports are run by dates or by fund so that was a new thought for me.  I have one Unknown Record and use it for donations for main Y and donations for 2 Y branches.  Have not run into any issues yet.



    I think once users know the record is there and it's purpose it should be fine.



    I don't like 'fake' data either, but to me this isn't fake.  You have a gift from an unknown donor/s.
  • We have had an ANONYMOUS record with ID 9000000 for years and it has been used when we can not identify the donor.  This happens for us with ACH gifts, some stock gifts and some matching gifts.  We have had no problem with this. We also had a situation where we knew we had one donor who wanted to be anonymous but has been giving us large gifts regularly.  We created a special ANONYMOUS record just for those gifts because we could identify the gifts we received as they come through a specific broker. In the 9000000 account we do sometimes later find out who gave the gift and then correct the necessary accounts.  This is working well.
  • Now that we are at year-end, Barbara's comment has me thinking.



    We automatically assign six-digit constituent IDs sequentially. If I were to manually add a different ID for Unknown, e.g. 20169999, would the next sequential ID be 20170000, or would it pick back up with the six-digit ID numbers?
  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    It's been years, but I believe it will pick back up with 6-digit.  Change it and then test it and see by starting process to add a temporary record.  If it doesn't go back to the 6-digit be sure to have someone available that has rights to admin/config (whichever tab it's on) to reset your six-digits.
  • We used to use a bucket "Anonymous" but discovered its much easier to track by creating an anonymous for each event that receives anonymous gifts.  For example 01-2015 is Miracle Mile 2015 Anonymous gifts (since we get thousands anonymously for that event.)  Its easy then to compare year to year anonymous giving for a specific event.
  • Cheryl Haimann:

    Now that we are at year-end, Barbara's comment has me thinking.



    We automatically assign six-digit constituent IDs sequentially. If I were to manually add a different ID for Unknown, e.g. 20169999, would the next sequential ID be 20170000, or would it pick back up with the six-digit ID numbers?

    I've done this, and I believe (98% sure) it picks back up where the auto number left off.  Unless something changed with 7.94.  But if it doesn't, JoAnn is right, just reset the number in Config.



    I manually assign IDs for all "dummy" records in our database.  Actual dummy records, to use for testing or training purposes are 4567890, 4567891, etc. and records for storing other information are 456123 (our org's record), 4561231 (unknown donor), 4561232, etc.  My boss stores Actions, Notes, and Media on some of these records when there is not another appropriate place to put them in RE but we want them in there and not floating around on our network drive (or worse, someone's local desktop).  Easy to find/type the ID, and keeps them all grouped together.  Now when RE:NXT allows searching by Constituent ID, we'll be good.  :)



    You could also prefix or suffix with an alpha character.  Just be sure that it won't affect any of your other functions, reports, etc.

  • John Heizer:

    The other "2 cents" I have on this subject is to note that a lot of confusion happens when we don't use clear language.


    "Anonymous" and "unknown" donors are two completely different beasts and need to be treated completely differently.  We sometimes get lazy and use the word "anonymous" when we really mean "unknown."


    I don't see any way you could possible track gifts from unknown donors without a record specifically for those gifts, unless you decided to create a new unknown record for every gift in the hope that you could later identify the actual donor, but that sounds like a nightmare for me.  You could completely ignore unknown donor gifts, but that won't let you run accurate financial reports.


    Truly anonymous donors are donors where you know their identity and they simply want to not be publicly acknowledged for their gift(s).  RE has great built-in mechanisms for tracking these gifts letting you track the donor (which has legal requirements) but not publish their name in a donor list.

    Hi, great response!  We are trying to come up with some best practices on actual anonymous donations vs donors, and when to use the Bio 1 tab vs the gift tab.  I would love to hear your thoughts or processes you are currently using.  We would be using the tracking to keep names out of our annual report and are also looking for the best way to gather this information from the donor to see if their intention is to be completely anonymous vs just the current gift to be anonymous.


    Thank you very much,

    Tiffany

  • Tiffany Harder:

     

    John Heizer:

    The other "2 cents" I have on this subject is to note that a lot of confusion happens when we don't use clear language.


    "Anonymous" and "unknown" donors are two completely different beasts and need to be treated completely differently.  We sometimes get lazy and use the word "anonymous" when we really mean "unknown."


    I don't see any way you could possible track gifts from unknown donors without a record specifically for those gifts, unless you decided to create a new unknown record for every gift in the hope that you could later identify the actual donor, but that sounds like a nightmare for me.  You could completely ignore unknown donor gifts, but that won't let you run accurate financial reports.


    Truly anonymous donors are donors where you know their identity and they simply want to not be publicly acknowledged for their gift(s).  RE has great built-in mechanisms for tracking these gifts letting you track the donor (which has legal requirements) but not publish their name in a donor list.

    Hi, great response!  We are trying to come up with some best practices on actual anonymous donations vs donors, and when to use the Bio 1 tab vs the gift tab.  I would love to hear your thoughts or processes you are currently using.  We would be using the tracking to keep names out of our annual report and are also looking for the best way to gather this information from the donor to see if their intention is to be completely anonymous vs just the current gift to be anonymous.


    Thank you very much,

    Tiffany

     



    Thanks.  I'm glad you found it helpful.


    RE is designed to track anonymous giving on a gift-by-gift basis (donors often change their minds over time, or based on gift amount, or based on the fund given to, etc.) .  The "Gives anonymously" checkbox on Bio1 is helpful for when the donor consistently gives with the intent of not being recognized for their giving because it will automatically flag any Gift record by the donor as "Anonymous" and I think should be used sparingly to avoid accidentally marking a Gift record as anonymous when that was not the intent for that specific gift.


    All of our remit slips sent with each appeal include spaces to collect information on how the gift is to be recognized, with a checkbox if they want it to be anonymous and a blank line if they want it to be recognized as "The Jones Family" instead of "Mark and Mary Jones."


    Yes, it can be a headache having to track each gift this way and it makes reporting an "interesting challenge."  But when it comes to recognition what matters most is keeping the donor happy, "bless their hearts."  ;)  (You may have to be a Southerner to get that last jest)

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