TeamRaiser showing wrong pagewrapper when linked from an email

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Alex Bernardin
Alex Bernardin ✭
Ancient Membership Facilitator 2 Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

 

I'm sending an email to recruit for a teamraiser event. In one of the emails, I'm including a link directly to the 'join or form a team' page. I created the URL to include Google Analytics tracking parameters as well as s_src and s_subsrc.  The outgoiing email and the teamraiser are in different security categories.

 

When I send test messages and try the link, the teamraiser registration page comes up, but it's using the wrong pagewrapper.  The page wrapper being used is the default for the security category of the outgoing email, but is completely incorrect and not at all associated with the target teamraiser. 

 

What the heck is that about?

 

I seem to recall reading about a way to put a page wrapper choice into a TeamRaiser URL. Do I need to do that? Is there possibly something weird about the security settings on the teamraiser?

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  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Alex,

     

    Did you get this figured out? I just got the alert that it had gone without a response.

     

    Kent

  • Alex Bernardin
    Alex Bernardin ✭
    Ancient Membership Facilitator 2 Photogenic
    Kent Gilliam:

    Alex,

     

    Did you get this figured out? I just got the alert that it had gone without a response.

     

    Kent

    Nope, haven't figured it out yet. I switched to linking elsewhere to avoid the issue.

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Alex Bernardin:

    Nope, haven't figured it out yet. I switched to linking elsewhere to avoid the issue.

    Not sure what is happening there. You might open a Support case to have them check it out. I'm not as up to date on the pagewapper override as I used to be. Back in the day we used sec cat to control the pagewrapper. There was no such thing as "pagewrapper override" or anything. I think having the two sec cats set could be confusing the system. You can control which pagewrapper to display though through the link's URL. Here's a link to a thread with that info: http://community.convio.com/t5/Luminate-Online/Can-I-display-a-StoryBuilder-article-with-a-Page-Wrapper-other/m-p/57812#M13008

     

    Hope this helps!

    Kent

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