Coaching email delivery terminated

Options
Salina Bishop
Salina Bishop ✭
Ancient Membership Facilitator 1 Photogenic
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

What happens if you accidentally send a coaching email and terminate delivery?  Is there a way to send to the remainder of the participants who did not receive the email?

Tagged:

Comments

  • Jori Taylor
    Jori Taylor ✭
    Ancient Membership Facilitator 1 Photogenic

    Salina,

     

    Coaching Emails should work just like Email Campaigns, meaning if you resend the same message to the same audience, anyone who's already received the message will be filtered out of the second send. 

     

    1) Navigate to the Delivery List

    2) Select "Resend" from the Action column

    3) Find "Calculate Audience Recipients" in the left column on Review Details page

     

    Please refer to the attached screenshot for guidance on what to look for when calculating the audience recipients. You'll look for "Has been sent this message already" to make sure this number makes sense.

Categories