Event URL - For the first time ever I cannot find my event in the URL library.

Options
Stacey Chase
Stacey Chase ✭
Ancient Membership First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

For the first time ever I cannot find my event in the URL Library.  Normally, I type in the shortcut I want, select events in the "Target" and all of my events pop up.  But for whatever reason I have one that won't pop up even when I search for it...even though I know the event is live and active.

 

Any ideas?  I tried to recreate the event and it happened again - almost like I have an "off" setting.

Tagged:

Comments

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic

    Stacey,

     

    Did you figure this out or open a Support case? 

     

    Kent

  • Stacey Chase
    Stacey Chase ✭
    Ancient Membership First Reply
    Kent Gilliam:

    Stacey,

     

    Did you figure this out or open a Support case? 

     

    Kent

    Kent - it drove me crazy but it turns out the date was set too far out.  At least that is the only thing I can figure out.  I had the date of the event set for September 2015 and I created the event, as well as others, and every time only that event would not appear when I went to assign a URL. 

     

    Finally, I moved the date to March and it worked.  I still don't know why you couldn't set an event for a date in September...

     

    Thanks for asking!

  • Kent Gilliam
    Kent Gilliam Blackbaud Employee
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Stacey Chase:

    Kent - it drove me crazy but it turns out the date was set too far out.  At least that is the only thing I can figure out.  I had the date of the event set for September 2015 and I created the event, as well as others, and every time only that event would not appear when I went to assign a URL. 

     

    Finally, I moved the date to March and it worked.  I still don't know why you couldn't set an event for a date in September...

     

    Thanks for asking!

    That is very odd and something I've never heard of. Thanks for letting me know. I'm going to pass along to our product manager to see if this is something we might want to change. 

Categories