Existing-account problem with quick registration form

davidkano :

We had the same problem with quick registration. When I put in a request for help to Convio support, asking if there was anything they could do to help us in this type of situation, they suggested using a survey instead of the StoryBuilder application to gather our information, because surveys don't require the user to be logged in.

Because of this problem, I'm no longer using the quick registration for our StoryBuilder landing page nor anywhere else. We have too many users on our site that have logins that we generated for them automatically, who don't know their user names and passwords. So we are working to present them with interfaces that will work well and quick registration does not, IMO.

In any situation, why would you want to present an interface that is designed to be "Quick" that does not make it easy for currently registered users to get logged in, if they simply forget or don't know that they have an account?

For your situation, I don't know why you set up the security to require them to login. Why not allow anyone to RSVP by using a survey? We did not want to use a survey for our YearBook stories, because we wanted to publish same. But for your RSVP data, a survey report might work OK to see who signed up.

My advice: just don't use the quick registration form, period, until it is fixed.

Thanks for the responseit does sound like exactly the same issue, but unfortunately the survey fixI've been using that toodoesn't work in this case. The problem is that registration has to be restricted to our qualified list of invitees. The event involves all manner of freebies that are of fairly considerable valueopen bar, catered dinner, free harbor cruise, etc. It looks like the promo code feature for ticketed events might work for this next time, but unfortunately the invites went out without my input (grrrr!), and they used our pre-Convio system of restricting attendance so I'm having to kludge something together as best I can.

It's just fairly maddening that the Quick Registration DOES carry through a variable allowing you to go directly to the event page once you've logged in but if you have to request your log-in information that gets lost and there's no easy way to guide people back to the event again. Sigh. But it looks like this time around

we'll just have to deal with the people who get stuck on an individual basis. Hopefully not too many of 'em.

Thanks again.

davidkano :

I see why you are requiring a login now. An auto-login link in an email invitation could work for many. But it sounds like it is too late for that?

At least in your situation, they are fairly motivated to complete the process. If they are, they might be willing to manually go back to the page that they started from, after they have logged in to the system. As long as the landing page that you set up uses conditional code to display the easiest way to login if they are not yet and links to your RSVP proceedure once they are, I think you will have done the best you can in Convio at this point. But I'm always interested in hearing new solutions!

See my thread on this subject in "Convio Platform Products"

Yeah, too late. But thanks againvery helpful. I actually had started tweaking the landing page with conditionals as you suggest, so it's good to have confirmation on that. I'll check out your thread. And yes, an auto-login link in an email next time might do ithave to look at that a little more closely with the stakeholders. I'm trying to wean them away from doing these paper mailings in the first place, but in some instances that's not %100 possible.