A few occasional issues with "entering custom donation amounts"

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Steven Elonich
Steven Elonich ✭
Fourth Anniversary First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Hey, all. We've had a few issues with folks being unable to make a donation using the "other" box instead of one of the predetermined amounts. Others have had no issues. I'm guessing it's something hyper specific like "using Chrome on an iPhone 6." But there are a lot of variables. I wanted to see if anyone has come across anything similar so I can narrow my focus a bit?


Thanks,


Steven
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  • Elizabeth Perron
    Elizabeth Perron ✭
    Eighth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Steven Elonich‍,


    I want to make sure I get your question into the right product community.  Which product are you referring to in your question?


    Thank you,

    Elizabeth

    Blackbaud Community Team
  • Steven Elonich
    Steven Elonich ✭
    Fourth Anniversary First Reply
    Sorry, I am using Luminate Online.
  • Elizabeth Perron
    Elizabeth Perron ✭
    Eighth Anniversary Facilitator 4 Name Dropper Photogenic
    no worries Steven Elonich‍!


    It is smart to start with your "work group" first to see if they have any insight.  When they don't we like to move the questions to the product community so you can hopefully get replies from your "product group".


    All the best,

    Elizabeth
  • Robert Pegg 2
    Robert Pegg 2 ✭
    Tenth Anniversary Facilitator 1 Name Dropper Photogenic
    First suspect - are they entering anything you don't expect?  For example are they putting in a dollar (%) sign or commas (I deal with French language users who use "," instead of "." a,d space (" ") instead of comma.  Essentially are you sure these errors are not being caused by simply having the constituent entering in non numerical values?

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