OLX Email Marketing

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Lisa Lennox
Lisa Lennox ✭
Sixth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
When are you going to update the Email Marketing software?

It is so dated, the templates are not responsive, limited customization!!!


Really not worth it at all!
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  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Lisa,


    If you have a specific feature or customization in mind to improve the product, the product managers are always looking for ideas in the ideas bank. It's here in Community in the tabs, you can click ideas and submit your idea for improving the product. You can also read other members ideas and vote on the features/customizations you agree with.


    Thanks!
  • Michele Stender
    Michele Stender ✭
    Tenth Anniversary Facilitator 2 Photogenic
    Hi Lisa! 


    Have you checked out the email marketing tool in RENXT. The interface is more modern and has several more templates that are updated and mobile responsive.


    Best, 

    Michele Stender

    RENXT Product Manager
  • Lisa Lennox
    Lisa Lennox ✭
    Sixth Anniversary First Reply

    The ideas have already been submitted by many other
    users.



    BB knows the product isn't good.



    What frustrates me is the I have to pay for Constant Contact
    for my email marketing because of it. That means I pay BB and
    Constant Contact.



    Thank you.



    --










    Lisa Lennox
    Digital Media Manager
    Florida
    Humanities
    599 2nd Street
    South
    St. Petersburg, FL 33701
    office | 727-873-2018

    cell |
    727-412-2012
    email | llennox@flahum.org
    web | www.FloridaHumanities.org 












  • Chris Martin
    Chris Martin ✭
    Ancient Membership Facilitator 2 Photogenic
    Hi Lisa Lennox‍. Have you contacted Blackbaud Support about your Online Express emails not being mobile responsive? As Michele Stender‍ mentioned, there are certainly more (and more modern) email templates available in the RENXT email marketing tool than are available in Online Express. But all emails built and sent through either tool (whether using a pre-made templates or starting from a blank layout) should render nicely across all reasonably modern mobile devices and email clients. 


    If you're seeing something different, we definitely want to know. Ensuring that you don't have to spend time and effort worrying about whether your emails will look nice on mobile devices has been a foundational principle of both Online Express and RENXT Email Marketing since the inception of both tools and we've been committed to resolving any way in which either tool fails to deliver on that commitment.


    Thanks,

    Chris Martin

    Blackbaud Product Management
  • Gloria Litwinowicz
    Gloria Litwinowicz ✭
    Tenth Anniversary Facilitator 1 Name Dropper Photogenic

    Michele Stender:

    Hi Lisa! 


    Have you checked out the email marketing tool in RENXT. The interface is more modern and has several more templates that are updated and mobile responsive.


    Best, 

    Michele Stender

    RENXT Product Manager

    Michele, have they added the option to  mark constituents as receiving the emails through NXT? That is a benefit of OnlineExpress that wasn't present in NXT and stopped me from using it.

  • Chris Martin
    Chris Martin ✭
    Ancient Membership Facilitator 2 Photogenic
    Hi Gloria Litwinowicz‍. Would you mind clarifying what you mean by marking constituents as receiving emails through NXT? It may be that RENXT's Email Marketing does what you're asking, but I wanted to be sure before answering :)


    Thanks!

    Chris Martin

    Blackbaud Product Management
  • Melissa Halsne
    Melissa Halsne ✭
    Ninth Anniversary First Reply
    I believe the question is when will we be able to add the responses (opens, clicks, received, etc. as an Appeal or Action) to the constituents' records like when you click "Add this data to RE" button in OLX. This is the major reason we have not switched over to using NXT Email.
  • Gloria Litwinowicz
    Gloria Litwinowicz ✭
    Tenth Anniversary Facilitator 1 Name Dropper Photogenic
    Melissa is exactly correct. Ability to track emails and responses on constituent records is of great importance. That is what makes Blackbaud software for email stand out above others.
  • Kent Odland
    Kent Odland ✭
    Eighth Anniversary Facilitator 1 Photogenic
    Hi Gloria Litwinowicz‍ and Melissa Halsne‍,


    Thanks very much for your questions and especially the extra context around why this would be helpful to you.


    We are at the tail end of development now for the ability to track email interactions on the constituent record. So for any constituent, you would see when an email was sent to them as well as the last interaction they had with it (open, click, donation, etc.).


    As we get a little closer, there will be an opportunity for a smaller customer group to work with the feature before it is rolled out more broadly to all customers. Let me know if you would like to be on that short list.


    Cheers,

    Kent Odland

    Blackbaud Product Management
  • Dominique Shwe
    Dominique Shwe ✭
    Fifth Anniversary Photogenic First Reply
    However, the email marketing tool in the webview of RENXT will not create an action on a constituents record when an email is sent and if the email is an appeal, it can not be uploaded as an appeal. I have put both of those in to the development suggestion area. Also, when someone unsubscribes, is there an auto-reply that confirms they have unsubscribed?


     
  • Shimmy Ohana
    Shimmy Ohana ✭
    Fifth Anniversary Facilitator 1 Photogenic

    Kent Odland:

    Hi Gloria Litwinowicz‍ and Melissa Halsne‍,


    Thanks very much for your questions and especially the extra context around why this would be helpful to you.


    We are at the tail end of development now for the ability to track email interactions on the constituent record. So for any constituent, you would see when an email was sent to them as well as the last interaction they had with it (open, click, donation, etc.).


    As we get a little closer, there will be an opportunity for a smaller customer group to work with the feature before it is rolled out more broadly to all customers. Let me know if you would like to be on that short list.


    Cheers,

    Kent Odland

    Blackbaud Product Management

    Hi Kent, could you add me to the shortlist for testing new features?


    When viewing a constituent record in NXT, having the ability on the same page to view which newsletters they have received, opened, clicked, etc. is critical to our comms department. 

     

  • Shimmy Ohana
    Shimmy Ohana ✭
    Fifth Anniversary Facilitator 1 Photogenic

    Dominique Shwe:

    However, the email marketing tool in the webview of RENXT will not create an action on a constituents record when an email is sent and if the email is an appeal, it can not be uploaded as an appeal. I have put both of those in to the development suggestion area. Also, when someone unsubscribes, is there an auto-reply that confirms they have unsubscribed?


     



    I was wondering the same thing about unsubscribing.


    it's awful that some users unsubscribe and there is no notification to inform them they have been removed.


    its also an opportunity to ask them some important questions, like why they unsubscribed, or if they want to fill out a survey or other... 

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