Query/export folder sort keeps resetting

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Kathryn Torrey
Kathryn Torrey ✭
Sixth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Since RE recently updated, I've been having trouble keeping my queries and exports listed in my preferred sorted order (Last Run). For example, each time I log into RE and go into a query folder all the queries are randomly listed. If I re-sort by last run, it only stays that way while i'm in the folder. As soon as I leave the folder, and go back the sort is gone. Does anyone know if there is a setting to keep things sorted permanently? I've never had this problem with RE and I've worked in it for over 7 years.


Thanks in advance!
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Comments

  • Larry Wheeler
    Larry Wheeler ✭
    Eighth Anniversary Facilitator 2 Name Dropper
    I have the same issue.  I was going to put in a case ticket for it,  except I think BB is still "updating" and they warned the reset of preferences and such could occur often.  Who knows?  Communication from Blackbaud is virtually non-existent.   We lost access to our PostOmatic folders after some recent update and were unable to post gifts for a few days.   Suddenly, we had access again and there was no notification sent to us.  


    I'll keep an eye on this thread, just in case :) 
  • Jan Brand
    Jan Brand ✭
    Seventh Anniversary Facilitator 1 Photogenic
    I had the same issue.  In the columns option, I clicked reset back to system defaults and setup the columns and sort again.  This fixed the problem. I contacted support and the agent had no clue what I was talking about!  
  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Been an ongoing issue for many. There have been several related posts:

    https://community.blackbaud.com/forums/viewtopic/147/50301?post_id=195124#p195124

    https://community.blackbaud.com/forums/viewtopic/143/51205?post_id=199067#p199067


    You can see what others have done regarding cases and potential resolution of issue. 
  • Carrie Aranda
    Carrie Aranda ✭
    Seventh Anniversary Facilitator 2 Name Dropper Photogenic
    I made the column that I wanted to sort by the first column and then sorted by that column.  So far, it seems to be working.
  • Daniel R. Snyder
    Daniel R. Snyder ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    I just received a notice from BB Support that with the upgrade to Patch 20 this issue has been resolved. So far that seems to be the case.
  • Larry Wheeler
    Larry Wheeler ✭
    Eighth Anniversary Facilitator 2 Name Dropper
    All of my issues seem to be resolved,  but I am still unhappy with Blackbaud.  Did you get the notice because you had an open case,  Dan Snyder‍ ?   I hadn't heard anything.

    Thank you for the update!

     
  • Daniel R. Snyder
    Daniel R. Snyder ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Yes, Larry Wheeler‍, I got a notice because I had an open case.

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