Online Express Process

Eleanor Gozzip · June 2020

During the processing payment thru Online Express I'm able to LINK the payment to the constituent. But it would open the record to inform me of a duplicate; like a duplicate phone number or duplicate email address. At which time I would delete on of the line for one of the duplicate then I would Save and Close. Often times it would close and I can move to the next payment well recently a pop up window would have a message has been showing up which I would just click 'X' a couple time to close the record.

The pop up message is "Object variable or with block variable not set". Does anyone know what this means?

Thank Ellie

Daniel R. Snyder · June 2020

Eleanor Gozzip‍, not sure if this is related, but we had been receiving the same error when opening the gift tab of a record in database view. We reported it to support (June 17th) and they said it was a known issue they were working to fix. You may want to share your experience with support so they know where you are seeing the error.

JoAnn Strommen · June 2020

To find out what that error means in OLX, go to knowledgebase (KB) and type in the error message. That particular error happens in a number of scenarios/modules. For error messages, best first step is to check out KB.

Link to KB: https://search.blackbaud.com/?_ga=2.261761669.948404954.1582556267-1860906219.1579726065#t=All

Eleanor Gozzip · June 2020

Dan Snyder,

Thank you for your response and I did report it to support who gave me the same response. Thought I would ask the masses...

JoAnn Strommen,

Thank you for your response, I will try that step.

Both of you were very helpful.

Much Mahalo,

Eleanor

Online Express Process

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