Donor Mailing Address pass-through

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Darrel Giesbrecht
Darrel Giesbrecht ✭
Ancient Membership Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
We want to see a donor's mailing address, but don't want to add it separately to the donation form, as it is already required as part of a credit card transaction. The address can be seen in BBMS> Transaction search> details> but isn't passed through to Raiser's Edge. Option 1) Pass the address through the credit card validation process to RE; Option 2) Remove it from the credit card validation process and add it back higher up the form; Option 3) ???
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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Darrel Giesbrecht‍ - I am confused by your question.  Are you using OLX or another product to process donations?  Within OLX it is not possible to remove the billing/mailing address from the form, and that information is entered into RE during the gift download process.
  • Darrel Giesbrecht
    Darrel Giesbrecht ✭
    Ancient Membership Facilitator 1 Photogenic
    We are moving to OLX from NetCommunity; all transactions processed through BBMS. I was not aware that the credit card billing address was carried through to RE. I know that it can be seen in BBMS. Where does it show up in RE?
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Click here to view one of my org's OLX forms.  The address provided under the section "My Information" functions as both the mailing/billing address for the constituent.  When your data entry person is downloading gifts from the OLX plug-in, they will be able to view the data provided by the donor and accept/reject it from being add onto the constituent's record.  

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