Online express- Fees

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Lindsey Tritt
Lindsey Tritt ✭
Fifth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
Could someone explain to me about the fees associated with online express. for example, If a donor donates a 100.00 to a fund and on their receipt it says "Thank you for your gift of $100.00."  when I go to that particular fund, I can see where the fee was taking out so they (Blackbaud) charge the donor? I (my foundation) is not being charged the fee or billed for fees once a month? If they charge the donor then where on the receipt or online express donation form does it let the donor know they are being charge a fee to use the online system. Any thoughts?
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  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    Hi Lindsey Tritt‍ - All fees are charged to the organization through Blackbaud Merchant Services (BBMS) per transaction.  Log into your BBMS account and go to Reports > Disbursement, then under the Summary Report column, choose the latest disbursement report.  Scroll down to the bottom of this report and you can view the Application Fees associated with all transactions processed through your BBMS account - the Transaction Fee and Percentage Rate are processed for each transaction.  Your Finance Department will need to reconcile between the gross (original donation amount) and net (minus fees) disbursements within their system, and Raiser's Edge should reflect the gross disbursement - each donor is credited for the full amount of their donation.


    Let me know if you have any questions. 
  • Lindsey Tritt
    Lindsey Tritt ✭
    Fifth Anniversary First Reply
    Thanks for your response. We have not had any donations online except a "test" donation of 1.00 because we just got RE. My question was since the organization is being charged for the fees per each transaction then does Blackbaud send me a bill each month for the fees? Just trying to understand.. 
  • Austen Brown
    Austen Brown ✭✭✭✭✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    The transaction fee and rate percent are automatically deducted from the transaction as it is received.  When your disbursement from BBMS is sent (frequency depends on your account - ours is four times a month) the total that appears in your account will be less the fees previously deducted.  As I mentioned in my original post, it will be up to your Finance Department to account for the fees within their system, as RE will have the original amount of the transaction recorded on the donor's record. 


    For example, say your org's transaction fee is 2% per transaction.  You receive a $10 donation through your OLX donation form; BBMS automatically deducts $0.20 from the donation and distributes remaining $9.80 to your org's bank account.  You credit the full $10 to the donor within RE; your finance department applies $10 to the org's annual revenue and accounts for $0.20 paid in credit card fees within their system.   

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