Customizing thank you messages in Blackbaud Checkout

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Andrew Youssef
Andrew Youssef ✭
Eighth Anniversary Photogenic First Reply
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Hi everyone,


We are getting ready to roll out a new donation form soon, but I cannot figure out how to add custom html to the Thank You message on Blackbaud checkout.


Form link: https://longlive.monolake.org/site/SPageServer/?pagename=donate_checkout


I'm hoping to embed a 15 second thank you video on the confirmation page, but I cannot figure out if this is possible.


Blackbaud suggested using the Message Catalog Editor to customize the message, however, this is only for text, and custom html will not display.


Any ideas?


Thank you,

Andrew
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Comments

  • Jeremy Reynolds
    Jeremy Reynolds ✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic
    I think message center allows S-tags, so maybe try an S51 to embed a different pagebuilder page, named something like reus_bbcheckout_ty? You probably don't want the message to be global, so might want to conditioinalize it based on the current page...


    [[?xdonate_checkoutx::x[[S334=pagename]]x::[[S51:reus_bbcheckout_ty]]::Your thank you message for other donation forms goes here.]]


    Haven't tested, but I think it'd work.
  • Andrew Youssef
    Andrew Youssef ✭
    Eighth Anniversary Photogenic First Reply
    Hi Jeremy Reynolds‍ -


    Thank you for the suggestion. I tried your suggestion and several variations, and I couldn't get it to work. It would either just display the code on the thank you page, or display nothing at all. I am wondering if maybe if there is a way to forward a donor to another page after they complete their donation and that could be the thank you page...
  • Jeremy Reynolds
    Jeremy Reynolds ✭
    Ancient Membership Facilitator 2 Name Dropper Photogenic
    I use this in pagebuilder to redirect. The S4 keeps it from triggering in admin preview, probably not needed if you're doing it on a thank you page within donation settings.


      [[?x3301x::x[[S4]]x::::

        [[U5:metatags=<meta http-equiv="refresh" content="0;URL='//support.zerocancer.org/site/SPageNavigator/____________________'">]]


        <script type="text/javascript">

          window.location.href='https://support.zerocancer.org/site/SPageNavigator/____________________'

        </script>

      ]]

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