Struggling With Data Entry

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Hi all,


I'm struggling with data entry at my job. I've been on the job for almost two months, but I'm having trouble grasping entering gift batches. This is our slow period so I have plenty of time to practice, except that this is our slow period and we haven't had many gifts, which isn't providing me many opportunities to practice. One of the areas where I struggle the most is with the Quickbooks codes, which I understand are specific to my organization so I won't be able to get guidance on those from the community.


I am mostly wondering if anyone has any tips for getting better at data entry so that I can master the process before the end of the year - we have a big event coming up in October, plus Giving Tuesday and our year-end appeal. There are going to be a lot of gifts coming in and I won't have the luxury of time for getting them entered - the process will need to be done quickly and efficiently.


I want to get better at my job and be successful, but I have a lot of anxiety around this and am just not sure if I can be successful at data entry. Can anyone help?
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Comments

  • Stacey Rivard:

    Hi Brianna, 


    I've created cheat sheets for any code I might need to enter and have them hanging by my computer. That way I don't need to always look back to see what I did last time. I also keep a three ring binder of examples and screen shots that I made for me to quickly look at previous events and how I entered them. They could change annually, so I can change the information rather than recreating the wheel each year. I wonder if any of the events that you mention will have similar gifts being entered. You can use the copy button to minimize errors on entry as well. 


    I hope this helps! 


    Stacey


    PS. It also just takes time to learn. Don't be so hard on yourself. You've got this! 

    Stacey, thank you! This is immensely helpful. I had a nearly correct batch yesterday, with one exception, but now that the batch has been fixed, I think I'll take screenshots of it to reference in the future. Doing that honestly never occurred to me, but I can see how it would be helpful.

  • Oh, and edit reports are lifesavers! I always do an edit report before sending a batch. 


    I'm glad it helped. 
  • Stacey Rivard:

    Oh, and edit reports are lifesavers! I always do an edit report before sending a batch. 


    I'm glad it helped. 

    Hold the phone! What's an edit report and what will it tell me/how will it help?

  • Are you using FIMS? We can run an edit report
    from processes to check what we?ve entered.

     

    Sent from Mail for
    Windows 10

     

  • Stacey Rivard:

    Are you using FIMS? We can run an edit report from processes to check what we?ve entered.

     

    Sent from Mail for Windows 10




     


    No. I live in database view and our gift officers use NXT. I use batch to enter gifts and Online Express/NetCommunity for online gifts.

  • Stephanie Crawley:

    For entering gifts in batches in Raiser's Edge, I use batch templates to speed up batch entry. If I get a Pledge, I have a batch template set up specifically for Pledges to that particular Fund, from that particular Appeal and Campaign. If I get a gift, I have separate templates by Fund, Appeal, Gift Type and Payment Method. So if I get a Credit Card gift for Annual Fund from Alumni Appeal, I have a specific gift batch template for that. Having these very specific gift batch templates means that when I do the entry into batch, I basically only need to enter constituent and amount for each gift, because I've already got all the other fields specified with defaults in the batch template. So when I have a lot of gifts to enter during Phonathon, it goes amazingly quickly. Besides speed, the other advantage in using detailed batch templates is that it helps to prevent data entry errors since most of the fields are already filled in with the template.

    We do use batch templates to enter gifts, but we don't have nearly as many defaults set up as you do. I'm not entirely sure it would be possible to be as detailed as that because we get such a variety of gifts. I had five gifts yesterday and they all got coded differently. I can't imagine accounting would love batches with only one gift in them, but there may be something similar I can do to cut down on the errors.

  • In the organizations I've worked, the batch numbers were not used by the finance team, only by the data team. Finance teams are mostly concerned with revenue in by day, and so they may suggest doing a batch per deposit, which is the way they usually look at it. But what I provide to the Finance team to track revenue per day is a detailed GL Distribution Report for each deposit/day. That shows them the revenue by GL Distribution account code, so that they can tie the gifts in the deposit out to their GL. If I have several batches in a deposit, I use query to select the batches to show in the deposit's GL Distribution Report.
  • Aldera Chisholm 2
    Aldera Chisholm 2 ✭✭✭✭✭
    Sixth Anniversary Facilitator 2 Name Dropper Photogenic
    I'll second Stephanie on my love of batch templates. Otherwise, when you are naming your batches, in the description put at the end what kind of gift it was... that way even if you aren't using a template, if you get a similar gift you can use "Load from Existing Batch" to load the fields from that prior batch, which at least saves a bit of time and energy. :)


    Our finance team did audit by batch number, so I get the desire to limit the number of daily batches. I had batches by payment type (CC batch vs Cheque vs online etc) because then I could have the default fields ready to go for payment type.  So, if I had a gift of shares, that was a gift in kind, to specific campaign, I could easily find something similar to load to existing batch because I had named it.  Our naming convention required my initials and the date of the batch in descripion, so I then added the bits I needed afterward, so it would like like "AC - 26 July 2019 Shares GIK Panda"  


    In my case, Payment Type was my first "bucket" but really, whatever order you use, just use whatever works for you - whether that means grouping batches by a project, or a payment type, or fund, just pick one thing and go with it for all your batches. 


    Hope that helps you - everyone finds their own tricks, and you will find the ones that work best for you! Be patient with yourself. :)
  • I struggle at times with the data entry as well.  I've been in my role for 7 months and am still learning how they do things here.  There are so many little idiosyncrasies with RE and with organizations.  Something that helps me is that I have a working copy of whatever I am entering into a batch and I write out my coding on my working copies. Here we make copies of our checks and any supporting documentation.  I make a 2nd set as my working copy.  I write out what the Campaign, Fund, Appeal and Package are as well as the letter code that I am using.  Plus I will write a note such as "link to even" so that I remember to link the gift in batch to the event so that I don't have to go back and do that later on.  It takes extra time to write out these things for each gift but it works for me.  Then I keep my support documentation with the coding notes and include the Commit Control Report and Gift Batch report that goes along with it. They are housed in a notebook by batch number and I can grab it any time as a reference guide on some of my complicated gift entries (employee giving - matching pledge - pledge payments).  This helps me to minimize mistakes.


    I keep a 1/2" notebook with all my fund information within arms reach to look up my GL codes if I can't recall them off the top of my head.  

    Several on here mentioned batch template - I AM A FAN of them for sure.  The previous DBA had them already set up and it really helps. 


    You will get it.  Give yourself permission to be patient with yourself (I have to do the same).  Ask questions.  Get clarification if necessary.  And tell yourself "I can do this!" 
  • Stephanie Crawley:

    In the organizations I've worked, the batch numbers were not used by the finance team, only by the data team. Finance teams are mostly concerned with revenue in by day, and so they may suggest doing a batch per deposit, which is the way they usually look at it. But what I provide to the Finance team to track revenue per day is a detailed GL Distribution Report for each deposit/day. That shows them the revenue by GL Distribution account code, so that they can tie the gifts in the deposit out to their GL. If I have several batches in a deposit, I use query to select the batches to show in the deposit's GL Distribution Report.

    Accounting here gets a QB report at the beginning of each month for the previous month, which shows all the gifts that came in, regardless of their payment method. I will look at the GL Distribution Report and see how that might help.

  • Aldera Chisholm:

    I'll second Stephanie on my love of batch templates. Otherwise, when you are naming your batches, in the description put at the end what kind of gift it was... that way even if you aren't using a template, if you get a similar gift you can use "Load from Existing Batch" to load the fields from that prior batch, which at least saves a bit of time and energy. :)


    Our finance team did audit by batch number, so I get the desire to limit the number of daily batches. I had batches by payment type (CC batch vs Cheque vs online etc) because then I could have the default fields ready to go for payment type.  So, if I had a gift of shares, that was a gift in kind, to specific campaign, I could easily find something similar to load to existing batch because I had named it.  Our naming convention required my initials and the date of the batch in descripion, so I then added the bits I needed afterward, so it would like like "AC - 26 July 2019 Shares GIK Panda"  


    In my case, Payment Type was my first "bucket" but really, whatever order you use, just use whatever works for you - whether that means grouping batches by a project, or a payment type, or fund, just pick one thing and go with it for all your batches. 


    Hope that helps you - everyone finds their own tricks, and you will find the ones that work best for you! Be patient with yourself. :)

    Thanks, Aldera. This does help.

  • Gail Weide:

    I struggle at times with the data entry as well.  I've been in my role for 7 months and am still learning how they do things here.  There are so many little idiosyncrasies with RE and with organizations.  Something that helps me is that I have a working copy of whatever I am entering into a batch and I write out my coding on my working copies. Here we make copies of our checks and any supporting documentation.  I make a 2nd set as my working copy.  I write out what the Campaign, Fund, Appeal and Package are as well as the letter code that I am using.  Plus I will write a note such as "link to even" so that I remember to link the gift in batch to the event so that I don't have to go back and do that later on.  It takes extra time to write out these things for each gift but it works for me.  Then I keep my support documentation with the coding notes and include the Commit Control Report and Gift Batch report that goes along with it. They are housed in a notebook by batch number and I can grab it any time as a reference guide on some of my complicated gift entries (employee giving - matching pledge - pledge payments).  This helps me to minimize mistakes.


    I keep a 1/2" notebook with all my fund information within arms reach to look up my GL codes if I can't recall them off the top of my head.  

    Several on here mentioned batch template - I AM A FAN of them for sure.  The previous DBA had them already set up and it really helps. 


    You will get it.  Give yourself permission to be patient with yourself (I have to do the same).  Ask questions.  Get clarification if necessary.  And tell yourself "I can do this!" 

    Hi Gail! I love the idea of having a second working set that I can markup with what needs to be done to each gift. I may give that a try on Friday when I next have a batch to enter. I'm very visual in my learning style and it could actually be helpful to have to write out where each gift goes and what needs to be done to it before entering it into RE. Having to use the funds, appeals, QB codes, etc. over and over again may help them become muscle memory.

  • Since you indicated that it was a slow period, I would take the time to write out step by step, with screen shots, the process for how you posts gifts.  It will be a good reference tool for yourself and a great resource for anyone else that may have to post gifts.  Take advantage of the time you  have.  I would imagine you could even set up some mock batches just to work through all the steps.  Or maybe even Blackbaud can give you access to a test environment where you can practice and there is no harm done.  
  • Such great info..moving to RE community for others to learn these best practices.

    Elizabeth

    Blackbaud Management Team
  • Just wanted to chime in and note that it does take some time! I used to get really anxious whenever the phone rang, thinking a donor was going to call and tell me I messed up. It took me about a year to get really comfortable with the process and how to deal with all those "strange" donations--you know what I mean. Gift entry involves a LOT more Sherlocking than you'd think!


    Hang in there. You got this.
  • We do something similar to Gail Weide - except we just take copies of the cheques, attach to the supporting documentation and write the coding straight onto that. That's really helped to start off with.


    We also have batch templates - for card payments, website transactions, direct debits, standing orders and a kind of more general cheques, bank transfers, charity vouchers and cash one. Having the fields we need for each batch already laid out is really useful and then being able to set a few defaults like the date or some of the gift type/subtype etc fields has also been handy.
  • Angela Cicatelli:

    I've been in my role way too long to offer much useful "how-to" advice as it's all pretty much rote in my head at this point but if I can offer a few words about your anxiety:  I've seen every conceivable mistake more than once in my 16 years here and there is almost nothing that can't be corrected.  Even in the absolute worst case scenario where you've somehow make a major donor angry-- a sincere and honest apology works wonders.  Do the best you can with what you have and it will take the time it takes- data entry is never as quick as we (and our supervisors) would prefer but we do our best and it all works out in the end.  Mistakes are part of the process and it DOES get easier-- you will find what works for you.  Good luck; I am rooting for you!

    I wish it were as simple as taking time, but my error rate is simply too high. Every time I think I'm getting it, I find that I've made a pile of mistakes.

  • Bethany Deines:

    Since you indicated that it was a slow period, I would take the time to write out step by step, with screen shots, the process for how you posts gifts.  It will be a good reference tool for yourself and a great resource for anyone else that may have to post gifts.  Take advantage of the time you  have.  I would imagine you could even set up some mock batches just to work through all the steps.  Or maybe even Blackbaud can give you access to a test environment where you can practice and there is no harm done.  

    The thing is that it's not the process I'm having trouble with. I've written that out step by step. It's getting gifts in the right place that I'm struggling with. Every single gift is different. Even if it's going to the same fund or appeal, there is one tiny thing on every single gift that's different.

  • Kylea Johnson:

    Just wanted to chime in and note that it does take some time! I used to get really anxious whenever the phone rang, thinking a donor was going to call and tell me I messed up. It took me about a year to get really comfortable with the process and how to deal with all those "strange" donations--you know what I mean. Gift entry involves a LOT more Sherlocking than you'd think!


    Hang in there. You got this.

    I don't have a year. I have four days. But no pressure.

  • Rachel Cavalier:

    We do something similar to Gail Weide - except we just take copies of the cheques, attach to the supporting documentation and write the coding straight onto that. That's really helped to start off with.


    We also have batch templates - for card payments, website transactions, direct debits, standing orders and a kind of more general cheques, bank transfers, charity vouchers and cash one. Having the fields we need for each batch already laid out is really useful and then being able to set a few defaults like the date or some of the gift type/subtype etc fields has also been handy.

    I have all the batch templates I could possibly need for the types of gifts we get (by types, I mean checks, credit cards, and direct debits). There is one field on every single gift that is different and that always trips me up!

  • Do you have the ability to validate a batch before you commit it?  I do that here when I'm running hot and heavy with gifts.  You can print the validation report and it will show any errors which you can then change before you commit the batch.  You can also keep those printouts to see where you are repeating the same mistakes so you can look out for them.

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