Obtaining consent for recurring credit card transactions

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Chris Coey
Chris Coey ✭
Seventh Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussion
Hi, 

Recently, VISA (at least in Canada) has mandated that we need to capture some form of "consent" for keeping the info needed for recurring credit card charges. Does anyone have a good solution for implementing this kind of consent on a Donation Form in Netcommunity? I thought about shoehorning something in to the Email Communications Preferences part but that is not really the best fit.


Any thoughts or ideas greatly appreciated!


Regards,

Chris


 
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  • Pallavi Paranjape
    Pallavi Paranjape ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Hello Chris,


    When using a NetCommunity donation form to submit a recurring gift, the donor has to actively and knowingly provide the recurring gift amount and frequency of the gift. This gift capture process complies with Visa's regulation. The actions that a donor needs to take to set up the parameters for the recurring gift, and then finally submit the form, meets visa's requirements.


    Hope this helps!


    Pallavi Paranjape

    Staff Product Manager - Blackbaud NetCommunity.


     
  • Chris Coey
    Chris Coey ✭
    Seventh Anniversary Facilitator 1
    Hi Pallavi,


    Thanks for this. I'm not so sure that this act of "implied consent" would pass VISA's mandate of "Explicit Consent". 

    eg items 1.1- 2.1  in https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf


    But I'm not a lawyer... :-)


    Thanks again for the information and Blackbaud's position on this.


    Cheers,

    Chris
  • Heather MacKenzie
    Heather MacKenzie ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    I still have yet to investigate the consent fields that are new-ish to RE, but perhaps they could be of use, Chris Coey‍?
  • Chris Coey
    Chris Coey ✭
    Seventh Anniversary Facilitator 1
    Hi Heather,


    No, that feature is of no use, since you really need a "per transaction" record (e,g, for those that donate recurring, or more than once per year).

    I was able to add a gift attribute on the constituent record for recording this, so we're all good now.


    Thanks,

    Chris
  • Candy Reichert
    Candy Reichert ✭
    Tenth Anniversary Facilitator 2 Name Dropper Photogenic
    We use a gift attribute and require a check box with some donation pages that state that the donor has read and agreed to the Giving Policy.

    Would a gift attribute work for this situation?


     
  • Chris Coey
    Chris Coey ✭
    Seventh Anniversary Facilitator 1
    Hi Candy,

    Yup, that's exactly what I ended up doing too (except I used a drop-down with YES and NO values) instead of a checkbox, since we *still want the donation* even if they don't want to consent to storing the CC key info. :-)


    Cheers,

    Chris

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